Note: The job is a remote job and is open to candidates in USA. Talentoma is hiring a Remote Account Representative for an entry-level, full-time work-from-home role. The position focuses on communicating with customers, providing account assistance, updating records and CRM systems, documenting requests, and coordinating follow-up activities.
Responsibilities
- Communicate with customers regarding routine account questions
- Provide accurate information using approved resources
- Maintain current customer account records
- Update CRM and account-support systems
- Document customer conversations and account requests
- Coordinate follow-up activities for open requests
- Assist customers with routine account-support needs
- Identify information that requires review by another team
- Monitor assigned account tasks and follow-up requirements
- Maintain professional communication across phone and digital channels
- Help ensure customer information remains organized and accurate
Skills
- Entry-level applicants are welcome
- Strong verbal and written communication
- Comfortable communicating directly with customers
- Good listening and problem-understanding skills
- Strong attention to detail
- Basic computer and internet proficiency
- Comfortable learning CRM and account-management systems
- Organized approach to daily responsibilities
- Dependable follow-through
- Comfortable working independently in a remote environment
Benefits
- Fully remote work-from-home position.
- Full-time professional schedule.
- U.S.-based remote work opportunity.
- Structured onboarding and training.
- Virtual communication tools.
- Clearly defined customer-account workflows.
Company Overview