Note: The job is a remote job and is open to candidates in USA. Pharmacy Alternatives is a specialized pharmacy provider focused on serving individuals with cognitive or intellectual and developmental disabilities. The Manager, Account Management leads Account Managers, oversees client portfolios, drives retention and growth, and collaborates cross-functionally to ensure excellent client experiences and strong financial performance.
Responsibilities
- Leads, coaches, and develops a team of Account Managers, including goal setting, performance reviews, and ongoing feedback and training
- Allocates books of business, balance workloads, and ensure appropriate coverage and succession plans for all key accounts
- Establishes and tracks KPIs for retention, revenue growth, client satisfaction, and account health, and take action on trends and gaps
- Serves as an escalation point for complex client issues, major service failures, or high‑stakes negotiations, ensuring timely and satisfactory resolution
- Oversees the quality and consistency of account planning, QBRs, and renewal/expansion strategies executed by the team
- Partners with Sales, Operations, and Product/Service Delivery to align on client objectives, implementation standards, and ongoing improvement opportunities
- Drives adoption and effective use of CRM and account management tools, ensuring accurate data, pipeline visibility, and reporting
- Contributes to pricing, contract terms, and renewal strategies for key accounts in collaboration with leadership and Sales
- May be assigned responsibility for managing and growing designated national accounts, serving as the primary point of contact and strategic lead for multi-location or enterprise-level clients
- Supports hiring, onboarding, and ramp‑up of new Account Managers to meet growth and capacity needs
- Champions a client‑centric culture focused on proactive communication, value realization, and continuous improvement of service delivery
Skills
- 5+ years of experience in account management, customer success, or client services within a B2B or professional services environment
- Demonstrated success driving client retention, expansion, and satisfaction against measurable targets
- Proficiency with CRM platforms and basic reporting/analytics tools
- Strong people leadership skills, including coaching, performance management, and developing talent
- Exceptional communication and executive‑level presentation skills, with the ability to influence both clients and internal stakeholders
- Strategic and analytical mindset, able to interpret account and portfolio data and translate it into actionable plans
- High degree of ownership and bias for action in resolving client issues and removing obstacles for the team
- Ability to thrive in a fast‑paced, service‑oriented environment with competing priorities
- Remote Opportunity. May reside anywhere within the Western USA
- Schedule: Monday-Fridat, hours per business needs
- Travel: 50%
- Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent experience, preferred
- Experience leading or supervising account managers or client-facing teams, preferred
Benefits
- Remote Opportunity. May reside anywhere within the Western USA
- Health, dental, vision and life insurance benefits
- Company paid STD and LTD
- Employee Discount Program
- 401k
- Paid-time off
- Tuition reimbursement
- Annual Incentive Bonus
Company Overview