Note: The job is a remote job and is open to candidates in USA. iFlow Inc. is seeking an experienced Remedy professional to support the design and implementation of an integration between the organization's ServiceNow platform and a customer-owned Remedy environment. The role focuses on providing Remedy expertise, integration guidance, and technical support throughout the project lifecycle.
Responsibilities
- Analyze and document integration requirements between ServiceNow and Remedy
- Design and support data flows, field mappings, and process integrations
- Collaborate with ServiceNow, customer, and technical teams to develop and test integration solutions
- Troubleshoot integration issues and provide recommendations for resolution
- Support system testing, validation, and deployment activities
- Document integration design, configuration, and operational procedures
Skills
- Strong hands-on experience with BMC Remedy / Helix platform
- Experience designing and supporting system integrations
- Understanding of APIs, web services, and data mapping concepts
- Ability to work directly with business and technical stakeholders
- Strong troubleshooting and communication skills
- Experience with ServiceNow administration, development, or integrations
- Prior ServiceNow-to-Remedy integration experience
- Familiarity with ITSM processes (Incident, Change, Problem, Request Management)
Company Overview
Company H1B Sponsorship