Note: The job is a remote job and is open to candidates in USA. Terex Corporation is a global leader in specialized equipment solutions, including equipment for the electric utility industry. The Regional Product Support Manager serves as the primary technical resource for key customers, coordinating with factory and service entities, resolving equipment issues, supporting maintenance, providing training, and ensuring customer satisfaction.
Responsibilities
- Develop, deploy, and manage comprehensive service and support
- Respond directly and immediately to technical inquiries regarding the equipment
- Perform Root Cause Corrective Action (RCCA) follow up for key issues
- Monitor and manage all open NPIR/Service cases for the customer
- Perform operator and technician training to assigned customers
- Facilitate and/or participate in, as needed, regular cadence calls for issue resolution
- Create and maintain customer issue action lists
- Monitor outstanding and/or upcoming service work needed – both branch and field service to ensure agreed service levels are met or exceeded
- Monitor customer rental activities and coordinate rental options as needed
- Participate in, as needed, new truck build kick-off meetings and pre-paint inspections
- Help with parts on long lead time delivery and support the Branch locations in your area
- And other duties as required
Skills
- Minimum a high school diploma or equivalent
- Ten years' experience working with heavy machinery equipment as a technician or in a direct maintenance management role – deep technical equipment knowledge is required
- Ten years' experience working directly with Terex Utilities equipment
- Experience with Salesforce and Oracle case management CRM
- Experience in customer facing roles is highly desired
- Experience with customer training for Utilities equipment
- Project management experience is a plus
- Must be computer literate with basic proficiency in Microsoft Excel, Word, and PowerPoint
- Fluid Power Society (FPS) and National Commission Certification of Crane Operators (NCCCO) certification or ability to gain certification
Benefits
- Remote work arrangement
- Inclusive, supportive, and valued work environment
- Support to reach full potential
- Health insurance (medical, dental, vision, and prescription drug coverage)
- Life insurance
- Accidental death and dismemberment (AD&D) insurance
- Short-term and long-term disability coverage
- Extended leave options
- Paid time off
- Company holidays
- Paid vacation
- 401(k) matching
- Employee stock purchase plan
- Legal assistance
- Wellness programs
- Tuition reimbursement
- Discount programs
- Advancement opportunities
Company Overview
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