Note: The job is a remote job and is open to candidates in USA. Upperline Health is a specialty healthcare organization that coordinates patient care through integrated teams and a patient-centered approach. The Regional Operations Director leads performance, strategic growth, and operational rigor across multiple clinics, managing regional P&L, developing teams, supporting value-based care initiatives, integrating acquired practices, and driving operational and population health improvements.
Responsibilities
- Work closely with the Regional Vice Presidents, Regional Medical Directors, the Upperline Plus (VBC) team and corporate functions to drive operational excellence
- Accountable for leading and managing the operations and supporting team members of a new Upperline market
- Analyze and manage P&L for designated region and address opportunities for improvement
- Consistently communicate with clinic managers and staff - seek to understand operational pain points, initiate collaborative problem solving, drive performance and improvement, address and ensure understanding of new initiatives and foster culture
- Coach, mentor, and develop team members to help them succeed
- Support RVPs with monthly operational reviews, value-based care (VBC) analysis and reporting, operational efficiency questions (staffing ratios, turnover in partnership with HR) and program effectiveness
- Collaborate with program manager to problem solve, refine, and drive key specialty programs
- Ensure smooth integration of acquired independent practices into Upperline with intentional focus on the adoption of Upperline policies and practices, understanding of Upperline culture, values and expectations and participation in company-wide or regional initiatives
- Partner with the Nashville team on the design and implementation of operational and population health initiatives
- Support and build Upperline’s culture, promote dedication to the mission and model behaviors aligned with our CARES (Connection, Accountability, Resilience, Excellence, Service) values
- Other duties, as assigned
Skills
- Previous leadership experience required
- Must have a customer first (patient centered) and operational excellence mentality
- History of solving complex problems
- Outstanding communication skills and ability to effectively collaborate and lead across functions and diverse stakeholders
- Strong analytical and financial competencies – advanced Excel modeling skills and ability to compose and present reports leveraging disparate data sources
- Exceptional levels of curiosity, empathy, tenacity, resilience, and willingness to roll up your sleeves
- Ability and willingness to routinely visit clinic locations - approximately 35-50 % overnight travel
- Relocation mobility expected for anticipated career pathing to Regional Vice President
- US work authorization required
- Healthcare operations experience strongly preferred
Benefits
- Medical, dental and vision benefits
- 401K
- Self-managed PTO
- Parental leave
Company Overview