Note: The job is a remote job and is open to candidates in USA. Veritas Veterinary Partners is a leader in veterinary medicine, seeking a Regional Operations Director to oversee the operational performance of multi-specialty Partner Hospitals. This role involves driving financial outcomes, ensuring operational consistency, and developing personnel across a defined region while traveling extensively to various hospital locations.
Responsibilities
- Provide direct operational leadership and accountability to Hospital Directors and Hospital Managers across a portfolio of two to four Partner Hospitals
- Conduct regular site visits to assess operational performance, identify gaps and implement corrective strategies in partnership with hospital leadership teams
- Establish and monitor regional operational standards, workflows and performance benchmarks consistent with Veritas policies and best practices
- Serve as the escalation point for complex operational, clinical support and employee relations matters that exceed hospital-level resolution
- Lead regional operational planning, including scheduling of site visits, leadership meetings and cross-hospital initiatives
- Support onboarding and integration of acquired hospitals into Veritas operational standards as needed
- Own regional P&L performance across all assigned hospitals, including revenue growth, expense management and EBITDA outcomes
- Partner with Hospital Directors to develop, monitor and manage annual operating budgets and capital expenditure requests
- Analyze financial reports, KPIs and trend data to identify opportunities, flag risks and drive performance improvement
- Hold hospital leadership accountable for financial targets, providing coaching and support to address variances
- Report regional financial performance to the Chief Operating Officer and collaborate on enterprise-level forecasting
- Directly lead, develop and evaluate Hospital Directors and, where applicable, Hospital Managers within the regional portfolio
- Identify leadership development needs and work with Human Resources to build succession plans, training pathways and performance improvement strategies
- Drive associate engagement and retention across the region by modeling Veritas values and holding hospital leaders accountable for team culture outcomes
- Partner with Human Resources on complex employee relations matters, investigations and workforce planning
- Conduct regular one-on-one meetings and performance reviews with direct reports to provide clear expectations, feedback and support
- Collaborate with regional Medical Directors and hospital-level Medical Directors to ensure alignment between operational capacity and clinical delivery
- Support hospitals in maintaining compliance with AVMA, state veterinary board and accreditation standards applicable to specialty and emergency practice
- Partner with clinical leadership to address staffing, workflow and facility issues that affect patient care quality or team safety
- Monitor client experience data across the region and work with hospital leaders to implement service improvements
- Champion adoption and effective utilization of practice management systems and operational technology across assigned hospitals
- Support hospital teams in integrating AI-assisted tools, including ambient documentation and clinical workflow technology, into daily operations
- Identify technology gaps and work with the enterprise technology team to implement solutions that improve efficiency and care delivery
Skills
- Bachelor's degree in Business Administration, Healthcare Management, Veterinary Practice Management or a related field, or equivalent professional experience in a multi-site veterinary or healthcare leadership role
- Minimum seven years of progressive leadership experience in veterinary medicine or multi-unit healthcare operations, with at least three years in a multi-site or regional director-level role
- Demonstrated P&L ownership and financial management experience across multiple locations
- Proven ability to lead, develop and hold accountable hospital or site-level directors and managers across a geographically distributed portfolio
- Strong analytical skills with experience using financial reports, operational KPIs and performance data to drive decisions
- Excellent communication and relationship-building skills with the ability to influence across all organizational levels
- Ability to travel 50% or more, including across multiple time zones
- Experience in specialty and/or emergency veterinary medicine, including familiarity with 24-hour hospital operations
- Prior experience in a PE-backed, high-growth or multi-site veterinary consolidation environment
- Certified Veterinary Practice Manager (CVPM) designation or equivalent healthcare management credential
- Master's degree in Business Administration, Healthcare Administration or a related field
- Familiarity with practice management software such as ezyVet, Impromed or AVImark
- Experience supporting post-acquisition integration of veterinary or healthcare practices
- Exposure to AI-assisted clinical or operational tools in a hospital or healthcare setting
Benefits
- Highly competitive salary based on experience
- Mental health support with Talkspace
- Paid time off
- Reimbursement of professional membership and licensure fees
- 401k retirement plan options with company match
- Medical, vision, and dental insurance options
- Basic life insurance provided and other voluntary insurance options available for full-time team members
- 6 weeks paid parental leave for full-time team members
- Pet insurance and discount program
- Employee Assistance Programs
- The position is bonus-eligible in accordance with the Veritas Veterinary Partners incentive compensation plan
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