Note: The job is a remote job and is open to candidates in USA. RDSolutions is hiring a Regional Manager, Field Operations to lead field execution across an assigned U.S. region through a team of Field Operations Managers. The role is responsible for delivery timelines, quality, workforce performance and productivity, and consistent operational execution.
Responsibilities
- Regional Leadership: Lead, coach, and hold Field Operations Managers accountable for workforce performance, execution standards, and operational results across the assigned region
- Delivery and Quality: Ensure regional work is appropriately staffed and completed on time, accurately, and in accordance with project requirements and client expectations
- Workforce Productivity: Oversee workforce capacity, resource allocation, and labor utilization to meet delivery commitments while controlling avoidable overtime, drive time, and mileage
- Performance Management: Monitor regional performance metrics, identify trends and execution risks, and establish corrective action plans to address performance gaps
- Operational Excellence: Establish consistent management practices across the region, develop Field Operations Manager capabilities, and collaborate with Field Operations leadership and corporate support teams to improve execution
- Other duties as assigned
Skills
- 7+ years of relevant experience in field operations, workforce management, multi-site operations, or a comparable operational function
- Demonstrated leadership experience managing teams
- Strong analytical, organizational, communication, and problem-solving skills
- Ability to manage multiple priorities, interpret performance metrics, and drive accountability across a geographically dispersed organization
- Proficiency with Microsoft Office and operational reporting systems
- At this time, we are unable to consider applicants who reside in the states of Washington or California
- Experience managing other managers
- Bachelor's degree in Business Administration, Operations Management, or a related field, or equivalent experience
- Experience in retail merchandising, field services, data collection, or other distributed workforce environments
- Experience developing leaders, improving operational processes, and managing labor productivity
Benefits
- Annual bonus eligibility
- Medical, dental, and vision benefits
- 401(k) with match
- Hybrid schedule for team members local to the corporate headquarters office in Richmond, VA: onsite Tuesday, Wednesday, and Thursday
- Fully remote for team members outside of the area
- An international and diverse work environment
Company Overview