Note: The job is a remote job and is open to candidates in USA. Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. The Regional Account Manager will expand business opportunities by evaluating clients' positions within the industry and achieving sales objectives through effective program management and client relationship building.
Responsibilities
- Responsible for driving performance for assigned programs for the assigned client through fostering and maintaining relationships with various levels of leadership
- Conduct program training at corporate, division, region, district level or site location. Conduct train-the-trainer programs for client staff
- Circulate performance and compliance reports to ensure all related goals are being achieved
- Consult with client management to establish and ultimately execute plans for achieving or exceeding program goals
- Develop and enhance Assurant’s relationship with our client at management at various levels in the field to include, regional, district, and store level
- Communicate program results and plans for marketing efforts to client and Assurant management
- Summarize activities for ROI purposes and be able to track the performance related to those activities
- Serve as the primary contact between Assurant and client, as it relates to the assigned areas
- Assist in the execution of promotions and contests for associated programs
- Ensure travel budget adherence and control expenses
- Conduct competitive analysis regularly and prepare reports on the competitive environment, occasionally mystery shopping across related business segments
- Identify and assist in resolution of customer and client service quality process issues with the assigned Assurant Account Executive to ensure a positive root cause resolution
Skills
- Bachelor's Degree or equivalent work experience
- 3 + years in Retail or other client-facing environment
- Strong communication skills, especially by telephone and e-mail
- Ability to engage leadership and communicate effectively, even under stress
- Proficient user of Microsoft Office programs
- Strong analytical skills—able to analyze program results, create a plan for improving sales results, and execute the plan
- Strong presentation and public-speaking skills
- Advanced knowledge of sales and training techniques; client service; account development; multimedia presentation; graphics; and marketing standards
- Ability to work in a fast-paced environment meeting tight deadlines while multitasking
- Ability to influence internal and external clients by positioning client specific value propositions as it relates to increasing sales or making program changes
- Works under minimal supervision. Some latitude for unreviewed action. Uses originality and evaluation in the accomplishment of assigned tasks
- Ability to travel up to 75%
- This is a remote position. Ideal candidate will be based in the Atlanta area
- 5+ years of direct Retail experience or supporting Retail clients
- 5+ years of Wireless experience
Benefits
- For U.S. benefit information, visit myassurantbenefits.com.
- For benefit information outside the U.S., please speak with your recruiter.
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