Note: The job is a remote job and is open to candidates in USA. Ricoh USA, Inc. is hiring a Region Client Executive to manage and grow a portfolio of key client relationships. The role develops account strategies and roadmaps, coordinates internal teams to support client initiatives, and drives client retention, expansion, revenue, and profitability.
Responsibilities
- Cultivate and expand relationships with Senior Vice President-level and other executive stakeholders
- Develop a deep understanding of clients' business challenges, objectives, and strategic priorities through effective client engagement
- Lead the account-level business planning process in partnership with clients
- Create and maintain a 12-18 month account roadmap aligned with broader industry strategies
- Drive profitable growth through client retention, account expansion, additional service offerings, and increased customer engagement
- Proactively engage and coordinate internal sales, operations, and subject matter experts to support client initiatives
- Provide thought leadership and leverage collaboration to build trust, credibility, and influence with clients
- Clearly articulate Ricoh's value proposition, capabilities, and market position
- Build strong internal and external relationships to support account retention and growth while managing day-to-day sales activities
- Navigate and manage customer decision-making and approval processes through executive sponsors and key stakeholders
- Meet or exceed revenue and gross profit targets
- Maintain accurate sales activity, pipeline, and account information in CRM systems on a daily basis
- Perform other duties as assigned
Skills
- Bachelor's degree or equivalent combination of education and experience in a related field
- Minimum of 10 years of account management experience
- Proven experience working with executive-level leaders within Fortune 1000 organizations
- Demonstrated success growing service-based business and client relationships
- Proven ability to collaborate effectively and build influence across organizations
- Strong strategic thinking and thought leadership capabilities
- Excellent verbal, written, and presentation communication skills
- Proactive mindset with the ability to develop innovative solutions and ideas
- Demonstrated ability to establish, nurture, and maintain professional relationships with key stakeholders
- Strong understanding of Ricoh's products, services, and solutions
- Knowledge of solution design and implementation processes
- Strong technical aptitude and technology proficiency
Company Overview
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