Note: The job is a remote job and is open to candidates in USA. Ensora Health provides software and services for mental and behavioral health practices. The RCM Implementation Consultant II supports customer onboarding and implementation of revenue cycle management solutions through system configuration, workflow design, issue resolution, and coordination with customers and internal teams.
Responsibilities
- Support customer onboarding and implementation activities, ensuring a smooth transition to Ensora solutions
- Configure billing rules, payer setup, and claim workflows to align with customer requirements and best practices
- Partner with customers to understand current-state workflows and recommend system configurations that support operational goals
- Troubleshoot and resolve standard system and process issues, escalating more complex challenges when appropriate
- Assist with the validation of claims and identification of rejections, denials, and processing errors
- Document implementation activities, workflows, decisions, and system configurations
- Communicate effectively with customers, project stakeholders, and internal teams to ensure alignment and progress throughout implementations
- Monitor implementation milestones and support project deliverables to help ensure successful outcomes
- Identify opportunities to improve implementation processes, streamline workflows, and enhance the customer experience
- Utilize available technology, analytics, automation, and AI-enabled tools to improve efficiency, support data-driven decisions, and optimize implementation results
- Stay current on industry trends, healthcare technology advancements, and revenue cycle best practices to support continuous improvement and innovation
Skills
- Bachelor's degree or equivalent experience
- 2 or more years of experience
- Experience with system implementation, revenue cycle management (RCM), or healthcare operations
- Understanding of revenue cycle workflows and processes
- Strong organizational and communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Demonstrated ability to learn new technologies, systems, and processes quickly
- Strong critical thinking skills with the ability to analyze issues and determine appropriate actions
- Detail-oriented approach with a commitment to accuracy in system configuration, validation, and documentation
- Proven problem-solving skills and the ability to navigate implementation challenges effectively
- Experience identifying opportunities for process improvement and operational efficiency
- Interest in leveraging technology, automation, and AI-enabled solutions to solve business challenges and improve customer outcomes
- A growth mindset with the ability to adapt to evolving systems, tools, and business needs
Company Overview