Note: The job is a remote job and is open to candidates in USA. JorieAI is a company focused on healthcare revenue cycle management and automation solutions. The RCM Account Manager serves as the primary liaison between clients and internal operational teams, overseeing relationships, service delivery, process improvements, automation initiatives, and financial and operational performance.
Responsibilities
- Serve as the primary point of contact alongside Client Success for assigned client accounts, fostering strong client relationships and ensuring a high level of customer satisfaction
- Manage and oversee contractual obligations, service scope, invoice verification, performance expectations, and operational deliverables
- Monitor key performance indicators (KPIs), service level agreements (SLAs), and operational metrics to ensure compliance with client and organizational expectations
- Collaborate with internal teams to monitor service performance, identify opportunities for improvement, and implement solutions that enhance operational efficiency and client outcomes
- Partner with technology teams to identify, prioritize, and implement automation opportunities that improve efficiency, scalability, accuracy, and overall revenue cycle performance
- Lead issue identification, escalation management, root cause analysis, and resolution efforts to address client concerns and operational challenges
- Collaborate with clients and internal leadership regarding service enhancements, scope modifications, and operational initiatives
- Prepare and deliver business reviews, performance reports, dashboards, and presentations to clients and internal leadership
- Provide strategic recommendations to improve revenue cycle performance, increase effectiveness, and support organizational growth objectives
Skills
- Remote position within the United States
- Hours 8:00-5:00CST- Monday through Friday
Benefits
- Remote position within the United States
Company Overview