[Remote] RCI-FB-72249-1 Program Manager (Service Readiness)

Note: The job is a remote job and is open to candidates in USA. Rangam is seeking a Service Readiness Program Manager to join the Service Planning & Strategy team within its Post Sales Operations group. The role owns end-to-end support readiness for new consumer hardware launches, coordinating cross-functional teams, managing project plans and risks, and driving post-launch improvements in customer support operations.

Responsibilities

• Lead end-to-end CS program management for NPIs and cobranded tactical roadmap initiatives, ensuring support ops are launch-ready
• Build/maintain project plans, timelines, risk registers, and KPIs
• Partner cross-functionally (CS, eng, PM, sales, partners) to align objectives and hold launch schedules
• Define support requirements using customer + industry data
• Identify and resolve launch risks/roadblocks
• Establish metrics; track post-launch performance and drive continuous improvement

Skills

• • Proven ability to drive programs fully independently — owns workstreams end-to-end, sets direction, and delivers without close supervision
• • Proven cross-functional leadership on complex end-to-end projects
• • Data-driven decision-making + strong stakeholder communication/influence
• • Experience in consumer electronics
• • Experience in Customer support
• • Experience with Gsuite
• • Experience in Asana or GSD
• • 5+ years of experience in program management, preferably in technology or consumer electronics sectors
• • Bachelor's in Business Admin, or related; PMP preferred. (or equivalent years of experience)
• • Client / hardware or post-sales/CS operations experience (fast domain ramp)
• • PMP or equivalent
• • Journey mapping experience and strong documentation discipline (maintains a single source of truth / published canonical docs)
• • 5+ years of experience in program management, preferably in technology or consumer electronics sectors
• • Bachelor's in Business Admin, or related; PMP preferred

Benefits

• Remote or Onsite (Burlingame, but open to other locations)

Company Overview

Rangam is a global, innovative, Total Talent management firm with the mission of accelerating meaningful employment for everyone!​ We are a minority-, woman-, and disability-owned firm with over 25 years of experience promoting sustainable and inclusive talent programs within our communities and employers. It was founded in 1995, and is headquartered in Somerset, New Jersey, USA, with a workforce of 501-1000 employees. Its website is https://rangam.com/.

Company H1B Sponsorship

Rangam has a track record of offering H1B sponsorships, with 2 in 2026, 10 in 2025, 2 in 2024, 4 in 2023, 5 in 2022, 4 in 2021, 9 in 2020. Please note that this does not guarantee sponsorship for this specific role.