Note: The job is a remote job and is open to candidates in USA. Neko Health is a healthcare company operating outpatient health scanning clinics that combine advanced technology with clinical expertise to support preventative care. The Quality Program Manager will build and run the clinic quality assurance framework, establish quality data and reporting processes, and lead cross-functional initiatives focused on patient safety and member experience.
Responsibilities
- Map the current state of clinical QA processes across Neko's outpatient clinics, identify gaps against applicable standards, and produce a prioritised remediation roadmap approved by the Global Medical Quality Lead
- Design and embed a scalable QA program framework suited to Neko's outpatient, preventive health model: audit cadence, data review cycles, and clear accountability for quality metrics at clinic level
- Build and operationalise a quality data review process: define the key indicators, establish data collection from existing systems, and deliver a recurring dashboard that enables clinical and operational leadership to act on trends
- Lead at least two cross-functional QA improvement initiatives, working across clinical, operations, and technology teams, with measurable improvement against a defined baseline
- Develop and maintain quality documentation, including SOPs, audit tools, and training materials, that are accurate, accessible, and actively used by clinic teams
Skills
- 5-10 years of experience in quality assurance, program management, or a closely adjacent function, with at least 3 years in a healthcare or regulated clinical setting
- Proven experience in outpatient, primary care, or ambulatory care quality: you have designed and run QA programs where the framework did not already exist, not just audited against one that did
- Track record of building quality data review processes: defining metrics, working with operational data, and turning trends into actionable improvements
- Strong program management capability: structured thinking, cross-functional stakeholder management, and the ability to drive initiatives to completion across clinical and non-clinical teams
- AI fluency: you are comfortable using data tools and AI-assisted analysis to improve quality review, and you apply sound judgment on where human oversight is non-negotiable
- Experience in medical device quality or a regulated environment (ISO 13485, EU MDR, or equivalent), which brings familiarity with documented quality management systems
- Background in population health, patient safety, or insurance or managed care quality programs, providing cross-sector signal on outcome measurement
- Experience in a scaling health technology company where quality infrastructure was being built rather than maintained
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