Note: The job is a remote job and is open to candidates in USA. Angi is a home services platform that connects homeowners with skilled service professionals and supports pros in finding business opportunities. The Quality Operations Representative I - Pro Integrity role safeguards the platform by investigating accounts, verifying credentials, monitoring compliance, addressing integrity concerns, and mitigating fraud and quality risks.
Responsibilities
- Investigate and audit accounts: Conduct thorough investigations on pro accounts to ensure continuous compliance with company quality standards
- Monitor ongoing compliance: Ensure pros maintain valid, up-to-date licensing and essential regulatory requirements needed to perform their services
- Address integrity concerns: Review and respond to internal inquiries or signals related to professional misconduct, fraudulent behavior, or poor performance
- Perform outbound outreach & research: Conduct targeted web research and execute outbound calls to service providers to gather, verify, and complete accurate account credentials
- Maintain operational standards: Ensure daily tasks, physical and digital file management, and office functions are completed efficiently and in strict adherence to data privacy guidelines
- Mitigate platform risk: Identify potential compliance, fraud, or quality risks, escalating complex issues according to established protocols
- Collaborate across the team: Work alongside team members and leadership to achieve service level agreements (SLAs) with minimal supervision
Skills
- High School Diploma required
- Ability to comfortably manage a high volume of cases daily without sacrificing accuracy or attention to detail
- Strong customer service instincts with high emotional intelligence to handle calls professionally and keep conversations productive
- Quick, sound judgment to problem-solve and pivot in an unpredictable, fast-paced environment
- Strong verbal and written communication skills paired with an empathetic approach to pros and teammates
- A coachable, growth-minded attitude with the ability to utilize internal knowledge bases to resolve issues independently
- High proficiency with computers, including experience using CRMs and Google Suite tools
- Bachelor's degree strongly preferred
Benefits
- Competitive performance bonus
- Full medical, dental, vision package to fit your needs
- Generous Paid Time Off policy
- Pet discount plans
- Retirement plan with company match (401K)
- Technical equipment (i.e., laptop) provided
- Remote position
Company Overview
Company H1B Sponsorship