Note: The job is a remote job and is open to candidates in USA. NBME is a not-for-profit organization that specializes in the creation of assessments and learning tools for physicians and health professionals. The Quality Operations Analyst II role involves providing leadership in developing data analytics, performing quality operation research, and driving continuous improvement to inform business decisions.
Responsibilities
- Support and lead analyses to enhance NBME operational efficiencies, identify and determine the scope of problems, collaborate with internal stakeholders or vendors to create innovative solutions and implement these solutions
- Leveraging data analytical tools like R or Python to analyze and interpret complex data sets, and generate reports for stakeholders, including senior leaders, for consumption and decision making
- Collaborate with internal cross-functional teams to address quality issues, and support collaboration with external vendors involved in NBME's core assessment operations
- Participate in and/or lead quality improvement initiatives, including incident management and root cause analysis process
- Develop and analyze metrics for quality improvement initiatives, promote these metrics to internal stakeholders for self-service
- Define key system performance indicators and lead quality assurance process for both internal functions and services provided by partner organizations
Skills
- 4 years of related experience
- 3+ years of data querying languages (e.g. SQL), scripting languages (e.g. Python) or statistical/mathematical software (e.g. R, SAS, Matlab, etc.) experience
- Bachelor's degree or equivalent experience. Advanced degree in relevant field may be desired
- The ability to work collaboratively in a team or project environment and lead same when asked
- Excellent communication skills
- Excellent data management and analysis skills, including data modeling, SQL, XML
- The ability to analyze data and prepare presentations/reports suitable for senior leadership
- The ability to leverage facts and data to make recommendations around operational decision making
- Attention to details and a commitment to error-free work
- Understanding business/organizational theory
- Understanding of Quality Management models
- Understanding of Process Improvement models
- Six Sigma Green Belt preferred
Benefits
- Healthcare, Dental, Prescription, and Vision plans
- 401(k) w/match
- Tuition Reimbursement Plan
- Commuter Benefit: Public Transit or Parking options
- Remote Friendly Workplace
Company Overview
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