Note: The job is a remote job and is open to candidates in USA. Exxat is a leading provider of academic management solutions for health and behavioral science education programs. They are seeking a Project Manager – Customer Experience to drive customer-centric initiatives, support product innovation, and collaborate with academic institutions and cross-functional teams.
Responsibilities
- Lead and execute cross-functional projects that enhance customer experience and drive product adoption
- Partner with Product Management, Customer Success, Sales, Marketing, and Engineering teams to deliver strategic initiatives
- Collaborate with faculty, academic leaders, and subject matter experts to gather requirements and translate them into scalable product solutions
- Contribute to the development of accreditation and assessment workflows that support health sciences education programs
- Develop customer-facing content including webinars, training sessions, documentation, and educational resources
- Prepare business reviews, executive summaries, and project updates for Customer Experience initiatives
- Represent Exxat at industry conferences and events while building relationships with academic partners and sharing insights on emerging trends in healthcare education
Skills
- 5+ years of experience in Project or Program Management, preferably within healthcare education, higher education, Customer Experience, EdTech, or a related environment
- Strong stakeholder management and cross-functional collaboration skills
- Experience gathering business requirements and translating customer needs into actionable solutions
- Excellent written, verbal, and presentation skills
- Strong analytical and organizational skills with experience preparing executive presentations and business reviews
- Graduate degree in Health Sciences (MBA or advanced degree preferred)
- Faculty experience within a Health Sciences education program is highly preferred
- Experience with curriculum development, programmatic assessment, and accreditation processes
- Candidates with strong project management experience and higher education/academia experience are also encouraged to apply
- Nursing discipline experience is highly preferred
- Experience with SaaS, EdTech, Learning & Development, or healthcare education technology platforms (such as Exxat or similar) is a plus
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