Note: The job is a remote job and is open to candidates in USA. Mobile Apps US is seeking a QA Engineer with experience in Amazon Connect IVR testing and automation frameworks. The role involves ensuring high-quality cloud contact center solutions through various testing methodologies and automation.
Responsibilities
- Test Amazon Connect IVR flows, routing, queues, Lambda, and Lex integrations
- Develop and maintain automated IVR test suites using Cyara and Node.js
- Validate REST APIs, CRM/backend integrations, and AWS services
- Perform functional, regression, integration, and end-to-end testing
- Track defects in Jira , support CI/CD pipelines, and improve automation coverage
Skills
- 5+ years QA experience; 3+ years in IVR/Contact Center testing
- Hands-on with Amazon Connect, Cyara, Node.js, REST APIs (Postman)
- Experience with Agile/Scrum, Jira, and test automation
- Amazon Lex, AWS Lambda, S3, CloudWatch, API Gateway
- GitHub, CI/CD, Playwright/Selenium
- AWS or Cyara certification is a plus
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