Note: The job is a remote job and is open to candidates in USA. NFP, an Aon company, is a recognized leader in Business Insurance, providing consultative solutions to address significant risk challenges. The Personal Risk Account Coordinator plays a vital support role within the Service Center, assisting Account Managers with administrative and processing tasks to ensure efficient handling of client accounts.
Responsibilities
- Support Account Managers with daily processing tasks, including preparing and processing policy endorsements, as well as creating evidence of insurance and automobile ID cards
- Create and process both premium-bearing and non-premium endorsements with carriers at the direction of the Account Manager or Account Executive
- Prepare and process insurance documents such as ID cards, certificates of insurance, applications, binders, and cancellations
- Follow up with insurance carriers on outstanding endorsements and other documentation to ensure completion
- Maintain suspense files—both electronic and manual—to track correspondence, pending documents, and required follow-ups
- Match incoming mail (policies, endorsements, pending items, and duplicates) with corresponding files or activities in EPIC
- Match incoming downloads to ensure changes have been processed correctly
- Input policy changes (e.g., renewals, endorsements) and file documents electronically using the EPIC document management system, including clear documentation of actions taken and attaching supporting materials as outlined in the workflow
- Ensure activities are addressed on the EPIC Home Screen and completed promptly, in alignment with department service standards
- Monitor and handle the PRSC inbox(s) to ensure incoming items are handled in a timely and efficient manner
- Ensure all tasks are completed accurately, with attention to detail, and within established Service Center turnaround time standards
- Liaise with insurance carriers and escrow companies to gather information, request documentation, and ensure timely resolution of outstanding items
- Work with team members to meet directives, support each other, and maintain a positive, team-oriented environment
- Assist with departmental projects and initiatives as assigned by the Department Manager or Supervisor
Skills
- 2+ years of administration/ops and customer service experience
- High School Diploma or GED required
- Proficiency in Outlook, Word and Excel
- Good written and verbal communication skills
- Self-confident to make sound independent decisions
- Ability to successfully interact with a variety of stakeholders
- Collaborative, adaptive to mentoring and continual learning
- Solid analytical and problem-solving skills
- Strong emphasis on attention to detail
- Strong priority management skills
- Maintain a private workspace to secure company equipment and correspondence when working from home
- Maintain high-speed internet, be present and responsive online and minimize personal interruptions during your work shift
- P&C License is not required upon hire but will be required within six months of hire
- Experience in P&C insurance, especially Personal Lines coverage
- Additional education/training beyond High School Diploma or GED
- Experience in insurance and EPIC software
Benefits
- PTO & paid holidays
- 401(k) with match
- Exclusive discount programs
- Health & wellness programs
Company Overview