Note: The job is a remote job and is open to candidates in USA. Pyramid Consulting is recruiting for a confidential client in the social media industry. The Quality Data Analyst reviews events with long recovery times, identifies root causes and process issues with vendors and cross-functional teams, supports continuous improvement, and prepares weekly reports for executive audiences.
Responsibilities
- Pull instances with long recovery times, review data, and work with cross-functional (XFN) stakeholders and vendors to understand the root cause of each event
- Summarize issues that arise across events and work with the team to implement fixes that drive continuous improvement
- Work with vendors and cross-functional teams to understand where things went wrong in the end-to-end process
- Support the preparation of key weekly reports and emails that go to executive audiences
Skills
- 5 years of experience reviewing events against a scorecard and sharing areas of improvement
- 3 years of experience looking at dashboards to identify events with long recovery times and analyzing data to understand what led to long recovery times
- 3 years of experience understanding the main drivers of long recovery times and other systemic issues (e.g., process, technology, etc.), recommending solutions, and working with cross-functional teams to put solutions in place
- Experience auditing a **process rather than calls**
- The role does not require someone who performs quality audits of calls; it requires someone who can audit a process
- Ability to learn complex tooling
- Someone with a supply chain background might be helpful
- Experience with **vendor management** would be helpful
Benefits
- Health insurance (medical, dental, vision)
- 401(k) plan
- Paid sick leave (depending on work location)
- Remote work
Company Overview
Company H1B Sponsorship