Note: The job is a remote job and is open to candidates in USA. IEM is seeking a Quality Assurance & Technical Documentation Analyst to support an agile application development team delivering business applications for a federal client. The role develops and executes release test plans, analyzes requirements, tracks defects, assesses release readiness, and creates end-user documentation and training.
Responsibilities
- Develop the test approach and test plans for each application release, consistent with client quality and release standards
- Analyze user stories, requirements, and acceptance criteria in consultation with business analysts, developers, and end users to develop test conditions and validate that delivered functionality meets the specifications
- Execute functional, integration, and regression testing for each release; plan, coordinate, and facilitate user acceptance testing (UAT) with end users, including test scripts, test accounts, and consolidation of results
- Log, classify, and track defects by severity and business impact; perform root-cause analysis with developers to determine whether issues originate in requirements, design, configuration, or data, and refine test conditions accordingly
- Report test results and outstanding defects to the technical lead and client prior to each release, with a recommendation on release readiness
- Author end-user documentation for the program, including user guides, quick-reference materials, and system documentation, consistent with client documentation standards
- Author release notes and technical notifications describing new features, fixes, and known issues in plain language for the client user community
- Develop and deliver end-user training for new and updated functionality, including materials and live sessions
- Participate in application design and development activities and agile ceremonies, providing input on testability, accessibility, and usability as features are designed and built
Skills
- Meticulous attention to detail and a methodical approach to testing
- Clear, concise writing with strong editing skills
- Ability to see the application from the end user's perspective
- Strong organizational skills and ability to manage multiple releases and deliverables
- Collaborative and proactive in a remote, distributed team environment
- Bachelor's degree in Information Systems, Computer Science, Communications, Business, or a related field
- 4+ years of experience in software quality assurance, user acceptance testing, or technical writing for software applications
- Demonstrated experience analyzing requirements and acceptance criteria, designing test plans and test cases, and executing functional and regression testing
- Demonstrated experience producing user-facing documentation such as user guides, release notes, or training materials
- Experience working with a defect-tracking or work-management tool (e.g., Jira, Azure DevOps, or equivalent)
- Excellent written communication skills, with the ability to explain technical functionality to non-technical audiences
- U.S. citizenship and the ability to obtain and maintain a federal Public Trust suitability determination
- Experience testing applications built on low-code/no-code platforms (e.g., Microsoft Power Platform, Appian, ServiceNow, Salesforce)
- Familiarity with agile/scrum delivery and sprint-based release cycles
- Experience supporting federal or public sector clients, including familiarity with Section 508 accessibility testing
- Experience with SharePoint or similar collaboration platforms for publishing documentation
- QA or technical writing certifications (e.g., ISTQB, CPTC)
Benefits
- 10 paid Holidays
- Vacation Pay
- Sick Pay
- 401 (K) plan with matching
- Company paid STD and LTD
Company Overview