Note: The job is a remote job and is open to candidates in USA. Wallick Communities is an employee-owned provider of affordable housing and assisted living services. The Quality Assurance & Service Coordinator Manager leads quality assurance and monitoring for the service coordination program, supervises and coaches Service Coordinators, provides training and technical assistance, evaluates program effectiveness, and prepares reports with recommendations for improvement.
Responsibilities
- Quality Assurance & Program Monitoring. Lead RRN’s quality assurance processes and standards for the service coordination program. Conduct remote and onsite reviews of Service Coordinator files, documentation, program data, privacy practices, supportive services plans, and compliance with applicable program, contract, and funder requirements. Onsite visits may include observation, file review, meetings with staff or property partners, and follow-up on identified concerns
- Service Coordinator Supervision & Coaching. Directly supervise an assigned group of Service Coordinators through regular one-on-one meetings, onboarding support, scheduling and timekeeping oversight, performance expectations, coaching, evaluations, accountability, and goal setting. Coordinate with leadership or HR on performance concerns when needed. QA monitoring may extend across RRN’s broader service coordination program
- Training & Technical Assistance. Provide ongoing training, coaching, technical assistance, and guidance based on QA findings, onboarding needs, recurring deficiencies, program changes, and professional development needs. Support consistent implementation of RRN standards across direct and third-party Service Coordinators as appropriate
- Program Evaluation & Continuous Improvement. Evaluate program quality and effectiveness for residents and property partners. Analyze trends and recurring issues, identify systemic gaps and training needs, and recommend practical improvements to policies, procedures, documentation, onboarding, data practices, and service delivery
- Reporting & Organizational Support. Prepare clear and accurate QA reports identifying findings, strengths, trends, risks, and opportunities for improvement; communicate recommendations to leadership; and support assigned QA services for external partners or clients. Significant QA findings involving the Manager’s direct reports will be elevated to the Executive Director or designee for secondary review before formal corrective action is taken
Skills
- * A heart for service and great work ethic
- * Bachelor's degree or an equivalent combination of education and job-specific experience that provides the knowledge, experience, and competencies required to successfully perform the job at the level listed
- * Demonstrated experience in quality assurance, program evaluation, data analysis, and staff supervision or coaching
- * Social Work degree and professional licensure preferred
- * Knowledge of HUD Multifamily Service Coordination, affordable housing resident services, or similar human-services programs preferred
- * Experience with Resident Connect or a similar case management, service coordination, or data management system preferred
Benefits
- Pay-on-Demand: access your money as you earn it.
- Health, dental, and vision insurance effective within 2 weeks of starting your new job.
- Gym membership reimbursement.
- Paid parental leave.
- 401K.
- Paid time off.
- Tuition reimbursement.
- Training.
- Professional development.
- Advancement opportunities.
- 100% employee-owned company with associates sharing in profitability.
Company Overview
Company H1B Sponsorship