Note: The job is a remote job and is open to candidates in USA. Hilton is a global hospitality company seeking a Complex Sales Manager to support sales activities for the Hilton Los Cabos and Conrad Punta Mita resorts. The role manages customer relationships and accounts, negotiates contracts, develops new business, prepares sales forecasts and reports, and collaborates with commercial and operational departments.
Responsibilities
- Represent both resorts in interactions dealing with customers relative to sales and operational questions and challenges
- Negotiate contracts with customers and commission agreements with third-party agencies. (Leads & group opportunities for 10 to 50 rooms peak)
- Solicit and manage 3rd party and HWS leads to grow the market segment for each hotel. (Leads & group opportunities for 10 to 50 rooms peak)
- Help prepare reports on the operation of the group sales market, including the annual and monthly Forecast, Lead Management System, Account Production Reports, and Meetings
- Conduct verbal sales presentations to prospective clients
- Travel to meet and develop client base including trainings, trade show participation, FAM trips, and retail travel agencies
- Participate in organizations as recommended by management and the Complex Associate Director of Sales & Marketing
- Partner with all related departments such as Revenue Management, Marketing, Group Sales, e-Commerce, and Operations to help with property strategies
- Develop and implement business plans for top accounts focusing on inbound business to the Mexican Market with a high volume of sales leads and working with customers in multiple time zones
- Solicit and develop new accounts to create business opportunities for the Hilton Los Cabos and the Conrad Punta de Mita resorts
- Uncover business opportunities including in and out of your assigned segments
- Input and retrieve information from computer system for file maintenance, correspondence, and preparation of forecast and marking budget
Skills
- Four (4) years of professional experience
- Two (2) years of hotel group sales experience
- Recent work experience with the Incentive or Corporate market segments
- Knowledge of the travel industry, current market trends, and economic factors
- Experience developing and delivering sales presentations
- Experience in writing and supervising operational budgets
- Up to 30% international travel required
- Luxury resort background
- Experience with or understanding of Delphi or other major hospitality sales platforms
- Spanish language proficiency
Benefits
- The location for this position is virtual/remote (within the U.S.)
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what's next
- Subject to plan terms and conditions, you will be eligible to participate in the Hilton Sales Incentive Plan (SIP), consistent with other team members at the same level and/or position within the Company.
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