Note: The job is a remote job and is open to candidates in USA. Cochrane is a global, independent network that synthesises health research evidence to inform decisions about healthcare. The Publishing Operations Lead provides senior specialist ownership of publishing systems, workflows and operational infrastructure, leading system configuration, testing, implementation and issue resolution across internal teams and external suppliers.
Responsibilities
- Provide senior specialist ownership and operational oversight of Editorial Manager and related publishing and production systems
- Assess, design, configure and implement publishing workflows, ensuring system behaviour and operational processes support agreed publishing requirements
- Lead and coordinate end-to-end testing of publishing system and workflow changes, including defect investigation, retesting and validation
- Investigate and resolve complex publishing-system, workflow, production and metadata issues, working with internal teams and external suppliers
- Provide specialist operational input to publishing initiatives and coordinate the implementation of approved system and workflow changes
- Maintain expert knowledge of post-acceptance production and publication workflows, providing senior operational support for complex and unusual cases and post-publication changes
- Identify and lead improvements to publishing workflows, systems and processes, while strengthening documentation, knowledge sharing, cross-training and sustainable ways of working
Skills
- Substantial experience in scholarly publishing, publishing operations, production, editorial systems or a closely related environment
- Strong practical understanding of end-to-end publishing workflows and the interaction between editorial, production and publication systems
- Experience of publishing or workflow systems administration, configuration and implementation, together with structured testing, defect investigation and validation
- Experience of diagnosing complex operational or technical problems and coordinating their resolution across internal stakeholders and external suppliers
- Excellent analytical and problem-solving skills, with the ability to understand complex workflows, dependencies and technical issues
- Strong organisational and prioritisation skills, with the ability to coordinate multiple workstreams and balance operational and change activity
- Clear and confident communication skills, a high level of accuracy and attention to detail, and the ability to work independently and take ownership of complex issues through to resolution
Benefits
- An opportunity to truly impact health globally
- A flexible work environment which includes remote-first working
- An environment where people feel welcome, heard, and included, regardless of their differences
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