Note: The job is a remote job and is open to candidates in USA. Level 10, LLC is seeking a Field Technician Support Analyst to coordinate and support field technician events. The role manages technician check-in and check-out, provides technical orientations, documents onsite activities, tracks logistics and deliverables, communicates with technicians and customer stores, and escalates issues as needed.
Responsibilities
- Responsible for check in/check out of field technicians
- Provide detailed technical orientation for all field service events 72 hours prior to the event
- Document all onsite activities based on project scope including scheduling, confirmation of time and work performed, delays incurred, open issues and additional expenses
- Proactively provide alerts and escalations to Project Manager regarding technician skill sets, payment inconsistencies and budget issues
- Provide an accurate, detailed assessment of technician upon event completion
- Participate in Technician Review Meetings
- Provide logistical support when required, including package tracking, missing item resolution, site access issues and availability of Customer Technical Support
- Communicate with field technicians and customer stores to ensure equipment has arrived and confirm technician visit
- Responsible for gathering and posting technician deliverables
- Escalate calls to Level II as appropriate
- Position requires rotational On Call weekend support
Skills
- Associate degree in computer sciences, IT, or related field or equivalent work experience
- 2-3 years of technical or customer service support
- Proven success supporting internal and external customers
- Strong attention to detail
- Strong written and verbal communication skills
- Excellent organization and time management skills
- Professional, high-integrity, reliable, organized, driven and results-oriented
- Proficient MS Office skills (Word, Excel, and Outlook)
Benefits
- Rotational on-call weekend support
Company Overview