Note: The job is a remote job and is open to candidates in USA. Geotab is seeking a Public Sector Account Advisor to serve as a strategic partner to government and public sector customers. The role focuses on account growth and retention, customer relationships, ROI insights, and coordinating internal teams to support fleet operations.
Responsibilities
- Act as the primary point of contact for assigned accounts, understanding their unique business needs, challenges, and objectives
- Monitor account health, identify potential risks, and proactively address issues to prevent customer churn
- Build and maintain strong, long-term relationships with key stakeholders within customer organizations, including executives, managers, and technical staff
- Conduct regular business reviews to assess performance, identify areas for improvement, and explore opportunities for expansion
- Develop and execute account plans that drive growth and retention by identifying upselling and cross-selling opportunities, promoting solution adoption, and demonstrating the tangible value of Geotab solutions
- Leverage Geotab's data and analytics capabilities to provide customers with actionable insights that help them optimize their operations, improve efficiency, and achieve their business objectives
- Work closely with customers to define and track key performance indicators (KPIs) that demonstrate the ROI of Geotab solutions
- Lead implementation strategies to ensure solution stickiness and prevent customer churn
Skills
- * Bachelor's degree in Business, Engineering, Computer Science, or a related field, or an equivalent combination of education and work experience
- * 5 to 8 years of experience in customer-facing roles such as account management, customer support, or program coordination, ideally in the public sector or fleet management industry
- * In-depth understanding of government procurement and the unique operational challenges of fleet environments
- * Experience supporting complex contracts or operational projects, including cross-functional coordination, escalated issue handling, and process documentation
- * Advanced proficiency in Salesforce, Jira, and Google Workspace
- * Ability to meet FedRAMP and CONUS compliance requirements to support federal accounts
Benefits
- For full-time permanent employees only: Flex working arrangements (flexible hybrid work model; office visit schedules are tailored based on role requirements, and specific workplace location and on-site attendance expectations will be shared during the hiring process).
- For full-time permanent employees only: Home office reimbursement program.
- For full-time permanent employees only: Baby bonus & parental leave top up program.
- For full-time permanent employees only: Online learning and networking opportunities.
- For full-time permanent employees only: Electric vehicle purchase incentive program.
- For full-time permanent employees only: Competitive medical and dental benefits.
- For full-time permanent employees only: Retirement savings program.
Company Overview