Note: The job is a remote job and is open to candidates in USA. Fleetworthy offers a technology suite for fleet readiness, including safety and compliance, toll management, and weigh station bypass solutions. The Provider Operations Coordinator reviews and resolves escalated customer issues using CRM software, investigates provider data and processes, and identifies opportunities to reduce revenue loss and violations. The role also collaborates with operations, providers, product, and development teams to improve processes and troubleshoot complex customer issues.
Responsibilities
- Performs and recommends actions to resolve customer issues that are rooted in provider data or processes
- Provides analysis and research into customer issues that require in-depth data investigation
- Collaborates and liaises with Fleetworthy operations and providers to assist in defining of technical requirements and providing domain expertise in pursuit of issue closure and continuous process improvements
- Collaborate and liaise with the Operations, Development and Product to make recommendations for solutions or improvements that can be accomplished through new technology and/or alternative uses of existing technology
- Engages with customers on as needed basis
- Maintains broad knowledge about company’s services
Skills
- 1+ years' experience in toll or transportation role in similar environment
- Intermediate Excel skills
- Excellent time management skills
- Ability to manage multiple priorities with strict attention to detail
- Strong analytical skills with ability to utilize problem solving skills for issues and inquiries
- Excellent interpersonal skills with the ability to communicate effectively and professionally with internal and external customers
- Ability to work independently as well as collaboratively in a team
- Continually contribute to cohesive team environment
- Possesses and demonstrates Fleetworthy's Core Competencies and Values
Company Overview
Company H1B Sponsorship