Note: The job is a remote job and is open to candidates in USA. Big Health is hiring a Provider Growth Manager to grow adoption of its digital therapeutics among smaller medical practices and referral partners. The role manages the sales process from initial interest through onboarding and repeat orders, while supporting targeted outreach and helping build the practice-channel playbook.
Responsibilities
- Own inbound interest from smaller practices and referral sources. Respond fast, qualify fit, and book next steps
- Run discovery and demos with providers and practice managers: how SleepioRx and DaylightRx work, how ordering works, and how practices bill for digital treatment
- Work your pipeline with consistent follow-up so interested practices don't stall between the first call and the first order
- Route larger practices and health system opportunities to the Sales Director and Territory Manager based on agreed criteria
- Get new practices live using our onboarding playbook: account setup, ordering steps, patient communication, and activation
- Train providers, MAs, and staff on ordering and on helping patients get started
- Help practices work through billing questions with their own billing team, including digital mental health treatment codes (G-codes) and payer coverage. Bring in Market Access when it gets complicated
- Drive every new practice to a first order, then to repeat orders from more than one provider
- Manage a book of smaller and referral-partner practices once they're live, with scaled touchpoints: check-ins, office hours, webinars, and targeted outreach
- Watch ordering and activation data, spot practices that are slipping, and act early
- Grow ordering inside each practice by adding prescribers and expanding to new patient populations; identify opportunities for embedding the referral process into the practice workflow
- Be the first line for practice questions and route technical, billing, or contract issues to the right internal team
- Run selective outreach to priority accounts and practice segments in support of the Sales Director and Territory Manager
- Work our referral partner networks to generate new practice opportunities
- Support conferences and events, including pre-event outreach, booth coverage, and post-event follow-up
- Capture what works and what doesn't. Bring patterns back to the team to improve sales materials, onboarding, training, and care pathway templates
- Keep Salesforce accurate and up to date, including activity, stage, pipeline, and next steps
- Help test new ways to reach, convert, and support practices as we scale the referral model
Skills
- Bachelor's degree or equivalent experience
- 4+ years of B2B sales or account management experience selling to medical practices or provider groups. Examples include medical devices, diagnostics, labs, sleep testing, DME, pharma, or software sold to independent practices
- A track record of hitting or beating a number, whether new accounts, orders, or revenue. Bring the numbers
- Full-cycle comfort. You can prospect, run discovery and a demo, close, and get a new account up and running
- You know how small practices make decisions: who the real decision maker is, where the office manager fits, and what gets a practice to say yes
- Disciplined pipeline management and follow-up across 50+ practices at different stages
- Clear, confident communication on the phone and on video. You can explain something new simply
- Comfort with ambiguity and change. Processes here are still being built, and you'll help build them
- Understanding of how practices bill and get paid: fee-for-service, HCPCS/CPT, charge capture, or prior authorization
- Experience selling a new product or category where you had to educate the market
- Experience working with referral or channel partners
- Behavioral health, sleep medicine, or primary care experience
- Startup or early-stage commercial team experience
- Salesforce and HubSpot experience
Benefits
- Big Health is a remote-first company, and this role can be based anywhere in the US.
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