Note: The job is a remote job and is open to candidates in USA. NMI is hiring a Channel Account Manager to grow revenue across existing partners by building relationships and identifying upsell and cross-sell opportunities. The role supports partner needs, expands merchant onboarding and adoption of NMI’s value-added payment solutions, and collaborates with internal teams to drive results.
Responsibilities
- Identify upsell and cross-sell opportunities within your account base, and pursue new business with existing clients
- Drive adoption of Value-Added Solutions, including fraud tools, data security tools, enterprise/B2B tools and more
- Meet or exceed sales targets and revenue goals for your assigned accounts
- Develop strategic account plans that set out objectives, goals and action steps for each client
- Partner with internal teams, including sales, marketing and product, to align strategies, deliver value to clients and maximize revenue across your accounts
- Build and maintain strong, trusted relationships as the main point of contact for client inquiries, requests and issues
- Hold regular check-ins with clients to gauge satisfaction, anticipate their needs and proactively offer solutions and support
- Resolve client concerns quickly, escalate complex issues to the right internal teams and follow through to resolution
- Advocate for your clients within NMI and champion their needs and priorities
- Keep accurate records of client interactions, and prepare regular reports on account activity, sales performance and client satisfaction
- Use data and analytics to spot trends, opportunities and areas for improvement
Skills
- Experience in the payments or fintech industry
- Proven experience in sales or account management, with a focus on revenue growth
- Excellent communication and interpersonal skills, and the ability to build trust with clients
- Strong negotiation and problem-solving skills
- Comfort using AI in your daily work to improve efficiency and uncover opportunities
- The ability to multitask and prioritize in a fast-paced environment
- Proficiency in Salesforce and Google Workspace
Benefits
- A remote first culture!
- Personal growth and advancement opportunities
- Flex PTO & dedicated sick time
- Health, Dental and Vision Insurance
- Life, ADD, Short-term and Long-term Disability insurance
- 401k matching up to 4% after two months of service
- Flexible Spending Account
- Paid Parental Leave
- Company volunteer days
- Employee referral program
- Bonusly colleague recognition
Company Overview