Note: The job is a remote job and is open to candidates in USA. CVS Health is building a more connected, convenient, and compassionate health experience. The Project Program Management Senior Manager leads healthcare business enablement projects, with a primary focus on Clinical Care Management user acceptance testing, requirements development, stakeholder collaboration, risk management, and system implementation. The role partners with business and technology stakeholders to deliver projects on time, within budget, and to required quality standards.
Responsibilities
- Allocates accountability by assigning clear responsibilities and expectations to project team members, ensuring effective project execution
- Analyzes the organization's project management practices, identifying areas for improvement and implementing strategies to enhance project efficiency and success
- Approves project plans, budgets, and deliverables, ensuring alignment with organizational objectives and stakeholder expectations
- Attends project meetings and collaborates with multiple departments, fostering cross-functional collaboration and coordination to achieve project milestones
- Communicates direction and project goals to the project team, providing clear guidance and ensuring alignment with strategic objectives
- Conducts project evaluations and assessments, monitoring progress, identifying risks and issues, and taking corrective actions to keep projects on track
- Consolidates information from various sources, synthesizing project data and insights to provide comprehensive reports and updates to stakeholders
- Lead strategic discussions with business units, platform teams, operations, vendors, and external partners to gather insights and guide clinical system requirements
- Elicit and analyze data to shape functional and non-functional requirements, ensuring alignment with business goals, user needs, and healthcare regulations (e.g., HIPAA, CMS, state, and group contracts)
- Create detailed end user system capability maps for internal and external users (e.g., members, providers, care managers) to visualize system interactions, decision points, and dependencies using insights to inform product design, testing, and implementation strategies that enhance user experience and system clarity
- Develop and maintain system job aids consisting of clear, sequential instructions on how to perform actions within clinical systems translating complex system processes into clear, user-friendly guidance aligned to real-world business operations; ensuring accuracy, traceability to requirements, and usability for training, UAT support, and as day-to-day quick reference support
- Define User Acceptance Test scenarios and business acceptance criteria in support of UAT as well as End-to-End testing; design and author test scripts; identify and document defects; and collaborate with product and development teams to ensure resolution
- Defines business UAT scenarios and business acceptance criteria authors test scripts; documents defects; defines and develops standardized scripts for use by all script developers use; partners with product and development teams to ensure resolution prior to Clinical Care Management UAT execution
- Support system implementations by contributing to training, communication, and change management efforts
- Support and monitor post-launch performance and drive continuous improvement
Skills
- Adept at development, execution and delivery (planning, delivering, and supporting) skills
- Adept at business intelligence, collaboration, and teamwork
- Mastery of problem solving, decision making, and growth mindset (agility and developing yourself and others) skills
- Strategic thinker with a hands-on approach to execution in a regulated healthcare setting
- Proven ability to work independently, manage multiple complex priorities, and deliver results in a fast-paced, dynamic environment
- Experience with Agile, Scrum, or hybrid delivery frameworks
- Excellent facilitation, communication, and stakeholder management skills. Able to influence across clinical, operational, and IT teams
- Familiarity with enterprise health platforms, digital tools, and user testing frameworks
- 7-10 years work experience preferably working on healthcare IT initiatives
- Bachelor's degree preferred/specialized training/relevant professional qualification
Benefits
- This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
- This position also includes an award target in the company’s equity award program.
- This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Company Overview
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