Note: The job is a remote job and is open to candidates in USA. St. Onge Company helps organizations solve complex supply chain, logistics, warehousing, manufacturing, and distribution challenges. The Account Manager / Project Manager serves as the primary contact for assigned clients, strengthens strategic relationships, manages multiple projects, identifies growth opportunities, and ensures successful delivery of client solutions.
Responsibilities
- Serve as the primary contact for client account management and relationship development
- Build and maintain strong, long-term partnerships with key stakeholders and executive sponsors
- Act as a trusted advisor to clients, understanding their business objectives and identifying opportunities for growth and improvement
- Ensure successful delivery of solutions that align with client needs and expectations
- Manage multiple client projects simultaneously while maintaining exceptional attention to detail and quality standards
- Communicate project progress, milestones, and initiatives to both internal and external stakeholders
- Negotiate contracts and agreements to support mutually beneficial business outcomes
- Track and forecast account performance, sales results, and growth opportunities
- Develop detailed account reports and strategic recommendations
- Partner with Business Development teams to identify and expand opportunities within existing client organizations
- Resolve complex client issues and manage escalations professionally and effectively
- Review project deliverables and mentor team members to ensure quality and consistency
Skills
- 15+ years of professional experience in account management, project management, consulting, supply chain operations, or a related field
- Proven ability to communicate, influence, and build relationships with stakeholders at all levels, including executive and C-suite leadership
- Experience managing complex client relationships and multiple concurrent projects
- Strong analytical skills and experience supporting complex supply chain, warehouse, manufacturing, or facility operations
- Demonstrated commitment to continuous improvement and operational excellence
- Exceptional organizational skills and attention to detail
- Experience working across multiple industries and operational environments
- Ability to lead projects independently while collaborating effectively with cross-functional teams
- Bachelor's degree in Engineering, Supply Chain, Operations Management, Business, or a related discipline required
- Advanced proficiency in Microsoft Excel and PowerPoint
- Travel is client-dependent and typically ranges from 10% to 30% , with periods of more extensive travel based on project needs. Travel may include: • Local and regional travel • Domestic and international business travel • Overnight stays • Travel by automobile, train, and air
- Knowledge of Warehouse Management Systems (WMS), Manufacturing Execution Systems (MES), and Enterprise Resource Planning (ERP) platforms
- Experience with SAP or similar enterprise systems
- Consulting or client-facing experience within supply chain, logistics, manufacturing, or distribution environments
- Experience with SQL, Python, Tableau, Power BI, or other data visualization and analytics tools
- Experience with Deltek Vantagepoint
- Master's degree is a plus
Benefits
- Both remote and hybrid work options
- Significant autonomy and the opportunity to create your own path
Company Overview