Note: The job is a remote job and is open to candidates in USA. SimpliGov provides government forms and workflow automation software that helps public agencies digitize and streamline workflows. The Project Manager will lead multiple client-facing SaaS implementations, managing scope, timelines, risks, stakeholders, and cross-functional delivery teams. The role will also improve Professional Services processes and drive cross-departmental initiatives that enhance organizational scalability and the customer journey.
Responsibilities
- Manage multiple client projects simultaneously
- Lead end-to-end SaaS implementations
- Act as primary client contact and manage expectations
- Identify and mitigate risks, handle objections and manage to set scope, budget timelines, and priorities
- Drive stakeholder alignment and decision-making both internally and externally
- Maintain detailed project plans and ensure timely delivery while keeping all stakeholders informed of status, risks, tradeoffs
- Apply Agile, Waterfall, or Hybrid methodologies
- Coordinate cross-functional teams
- Ensure quality, responsiveness, and attention to detail
- Support PMO standards, reporting, and governance
- Proactively identify gaps, inefficiencies, and opportunities within Professional Services processes and workflows
- Lead the design, development, and rollout of improved internal processes, templates, and standards
- Own and drive cross-departmental initiatives that advance the Professional Services organization's scalability and effectiveness
- Collaborate with Sales, Product, Support, and Engineering to align on delivery standards and improve the customer journey
Skills
- 4+ years SaaS or implementation PM experience
- Based within an hour's drive of Tallahassee, FL, with the ability to travel to state agencies up to twice a week
- Proven ability to successfully manage multiple client engagements
- Strong organization, communication and stakeholder management
- Experience with PM tools (MS Project, Accelo, Jira, etc.)
- Exceptional attention to detail and emotional intelligence
- Demonstrated experience identifying and mitigating project risks
- Exposure to government customers and operations strongly preferred
Benefits
- Fully remote work arrangement, with the expectation that the candidate is based in Tallahassee, FL or within a one-hour commute
- In-person visits to state agencies are required up to one to two times per week, along with additional travel to customer locations, industry events, and company gatherings
- SimpliGov is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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