Note: The job is a remote job and is open to candidates in USA. Artemis ARC is seeking an Operations Lead responsible for overseeing program operations supporting federal transition assistance services for military Service members and Veterans. The role involves managing workforce operations, ensuring consistent service delivery, and acting as a liaison between Government leadership and onsite personnel.
Responsibilities
- Overseeing the day-to-day execution, coordination, and management of program operations supporting large-scale federal transition assistance services for military Service members and Veterans
- Provides operational leadership for geographically dispersed teams across multiple installations worldwide
- Ensuring consistent service delivery, staffing coverage, scheduling coordination, and operational readiness
- Serves as a key liaison between Government leadership, regional management teams, and onsite personnel to ensure all operational requirements, reporting obligations, and customer support activities are executed efficiently and in compliance with contractual and program standards
- Managing workforce operations
- Monitoring performance metrics
- Supporting staffing and deployment activities
- Tracking operational risks
- Ensuring continuity of services across all assigned locations
- Overseeing operational reporting
- Facilitating communication between stakeholders
- Supporting training and onboarding initiatives
- Assisting with implementing quality assurance and process improvement efforts
- Ensuring operational alignment with program management plans
- Supporting issue resolution
- Maintaining awareness of evolving program requirements to minimize disruptions and maintain high levels of customer service and mission effectiveness
Skills
- 6 years of experience
- Bachelor's degree in related field
- Proven experience in managing the day-to-day operations of a dispersed workforce
- Ability to issue directives and schedules necessary to ensure effective project management
- Ability to manage competing deadlines
- Experience supporting complex projects and transformation efforts within the federal government
- Comfortability with supporting complex client relationships
- Ability to obtain and maintain a public trust clearance
- Legal authorization to work in the U.S
- Strong experience managing operational programs within the Federal Government or Department of Defense environment
- Demonstrated expertise in coordinating large-scale operations and leading distributed teams
- Excellent organizational, communication, problem-solving, and leadership skills
- Ability to manage multiple priorities in a fast-paced environment
- Experience overseeing geographically dispersed personnel, coordinating schedules and resources, and supporting government program execution
Company Overview