Note: The job is a remote job and is open to candidates in USA. Cielo Talent is a strategic Recruitment Process Outsourcing (RPO) partner delivering talent acquisition solutions. The Project Manager II leads small- to medium-scale client implementations, managing project plans, timelines, milestones, deliverables, and stakeholder communication while maintaining client relationships and satisfaction.
Responsibilities
- Assess/evaluate client needs for initial scope of project and determine project plan
- Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication
- Manage client expectations and cultivate the client relationship through implementation and stabilization
- Assist other team members with client engagements when appropriate
- Coordinate and respond to client issues
- Responsible to managing to scope outlined in SOW and escalating scope creep as identified
- Develop and manage project plan, tasks, timelines, milestones and deadlines
- Coordinate work with functional area leaders & work stream owners. Monitoring and reporting on project status and issues
- Provide on-line meetings and conference calls to orientate a new client and project manage the implementation of a new partnership
- Responsible for providing clients with implementation plans, which include project schedules, work plans, risk analysis, communications documents, training plans, etc
- Responsible for utilizing (and creating) documents/deliverables necessary for providing exceptional services and ensuring communication of the project plan to the client
- Assist team in updating all implementation deliverables as required with new process rollouts
- Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
- Where required support with process and change management activities
- Other duties as assigned
Skills
- 3-5 years' experience in talent acquisition, HR or related area required
- 3-5 years' experience in Project Management required
- General knowledge of recruitment industry and RPO (Recruitment Process Outsourcing) required
- Handle multiple projects simultaneously and thrive in a fast-paced environment required
- Possess a unique blend of business and technical savvy as well as a keen attention to detail and ability to effectively manage Implementations required
- Demonstrate previous project management and leadership experience, with a strong process focus, exceptional interpersonal and technology skills required
- Proficient with Microsoft Suite (Excel, Word, PowerPoint, Outlook, and other project management software required
- Strong relationship and influencing skills – high emotional intelligence required
- Articulate and ability to effectively communicate and engage with stakeholders at all levels required
- Bachelor's degree or equivalent preferred
- Professional PM certification/accreditation e.g. PMP, Prince 2, etc. preferred
Benefits
- Remote work arrangement
Company Overview