Note: The job is a remote job and is open to candidates in USA. GAMA-1 Technologies provides information assurance, information security, and business enterprise and networking solutions to the Federal Government. The Project Manager II, serving as a Service Delivery Manager, leads the planning, coordination, governance, monitoring, and delivery of ServiceNow platform projects and development efforts in a remote environment. The role coordinates cross-functional stakeholders, manages project plans and risks, and oversees testing, releases, upgrades, deployment, and operational transition.
Responsibilities
- Coordinate the activities of ServiceNow project personnel, ensuring technical workstreams operate as an integrated project and satisfy approved requirements, milestones, deliverables, quality requirements, and acceptance criteria
- Maintain visibility into project scope, schedule, resources, risks, issues, dependencies, decisions, changes, deliverables, testing, releases, and milestones and provide timely reporting and escalation to Government and contractor leadership
- Ensure ServiceNow platform activities are coordinated, governed, scheduled, documented, tested, approved, and delivered in accordance with project and platform requirements
- Develop and maintain integrated project management plans, schedules, milestones, dependencies, resource assignments, deliverables, acceptance activities, and deployment plans
- Coordinate ServiceNow architects, developers, implementation specialists, administrators, business analysts, testers, cybersecurity personnel, business owners, and other stakeholders
- Track and maintain the status of projects and development efforts involving the ServiceNow platform using applicable Demand Management, Strategic Portfolio Management/Project Portfolio Management (SPM/PPM), and Agile Development capabilities within ServiceNow
- Ensure demands, projects, epics, features, stories, tasks, defects, risks, issues, decisions, dependencies, changes, and milestones are appropriately documented and maintained and establish traceability between approved requirements, user stories, development activities, testing, releases, and project deliverables
- Establish traceability between approved requirements, user stories, development activities, testing, releases, and project deliverables
- Coordinate demand intake, evaluation, prioritization, approval, and conversion into projects or development work
- Participate in UAT and the development process when applicable
- Coordinate governance documentation with the ServiceNow Platform Owner and CTA to ensure management processes reflect approved technical architecture, platform standards, and Government requirements
- Plan and coordinate ServiceNow platform upgrades, generally conducted at least annually or according to the Government-approved upgrade schedule.Perform other duties and responsibilities as assigned
Skills
- * **Bachelor's degree in Computer Science, Information Technology,** Information Systems, Business Administration, Project Management **or related field, or equivalent** combination of education and relevant professional experience
- * Minimum five (5) years of experience managing complex enterprise IT implementation, software development, SaaS, or platform modernization projects
- * Minimum five (5) years of experience in project/program coordination, status reporting, schedule management, forecasting, or equivalent professional services management activities
- * **Experience with Agile work methodology and associated tools to track progress and manage timelines**
- * Demonstrated hands-on experience using ServiceNow to manage project workflows, track tasks and deliverables, maintain project records, and produce status reports
- * Strong knowledge of IT infrastructure and governance principles
- * Demonstrated experience managing ServiceNow implementation, development, enhancement, integration, or platform operations projects
- * Demonstrated experience managing Agile software development and implementation teams
- * Experience with Agile and DevOps software development, testing, release, and deployment practices
- * Experience managing project scope, schedules, resources, risks, issues, dependencies, changes, testing, releases, and deliverables
- * Ability to obtain a security clearance
- * This work is normally completed in a remote environment
- * Prolonged periods of sitting at a desk and working on a computer.Must be able to access and navigate each department at the organization's and client facilities
- * Travel to the client site may be required on an as-needed basis
- * ServiceNow Certified System Administrator (CSA) certification
- * Relevant certifications, such as Project Management Professional (PMP), Certified ScrumMaster (CSM), ITIL Foundation, , or ServiceNow Certified Implementation Specialist (CIS)
- * Demonstrated experience using ServiceNow Strategic Portfolio Management (SPM)/Project Portfolio Management (PPM), Demand Management, Agile Development, and DevOps capabilities
- * Familiarity with federal cybersecurity, configuration management, Section 508, records management, privacy, and software quality assurance requirements
- * Experience managing ServiceNow integrations with enterprise endpoint management, discovery, cybersecurity, financial, procurement, or asset management systems
Benefits
- Health insurance coverage
- Life and disability insurance
- 401(k) savings plan
- Training and career development opportunities
- Paid holidays
- Paid time off (PTO) to cover vacation, illness or disability, appointments, emergencies or other situations that require time off from work
- Remote work environment
Company Overview
Company H1B Sponsorship