Note: The job is a remote job and is open to candidates in USA. Quince is hiring a Project Manager to support its enterprise sales process. The role partners with Account Executives to manage client orders from post-sale through delivery and issue resolution, helping scale the enterprise business and maintain a strong customer experience.
Responsibilities
- Assume deal ownership post-sale, from logo approval through invoicing, delivery and issue resolution
- Track and update all project progress in our B2B operations tracker, sharing timely updates with clients and Account Executives; communicate with clarity even when information is incomplete or ambiguous
- Finalize customization details, communicate delivery timelines, and manage approval workflows with clients and internal teams
- Field and resolve client support requests including sample returns, shipping and tracking, troubleshooting missing or damaged items, and expediting requests when possible
- Demonstrate strategic thinking by proactively identifying opportunities to streamline operations, reduce tasks, and propose solutions that enhance client experience
- Over-communicate with customers on all issues, managing them with confidence and compassion; reply to requests with urgency and follow through on every commitment made
Skills
- This team covers our customers in PST therefore must be based in one of the following states: California, Washington, Oregon, or Nevada
- 2+ years of experience in project management, operations, or vendor management
- Familiarity with CRM or project management platforms to track client data, order status, and communication history (Hubspot preferred)
- Proficiency in Google Workspace
- Experience managing internal and external stakeholders with distinct approaches
- Self-starter comfortable working in a fast-paced environment
- Extremely detail-oriented with ability to operate with a sense of urgency
- Customer service oriented and customer obsessed—committed to exceeding expectations at every touchpoint
- Customer experience or customer-facing background (email-based support, retail customer service, or account coordination)
- Exposure to apparel, decoration, manufacturing, or promotional products industry
Benefits
- Bonus may be provided for eligible roles.
- Equity may be provided for eligible roles.
Company Overview
Company H1B Sponsorship