Note: The job is a remote job and is open to candidates in USA. Fetch is hiring an Ad Operations Coordinator to execute and scale brand campaigns within the Fetch app. The role coordinates campaign setup, partner assets and product catalogs, while working with account managers and technical and operational teams to support partner and user experiences.
Responsibilities
- Own end‑to‑end execution of brand campaigns, ensuring accuracy, timeliness, and adherence to Fetch standards
- Configure campaigns, partner assets, and product catalogs to ensure a seamless user experience
- Manage multiple concurrent workstreams, balancing priorities across internal teams and client timelines
- Partner closely with Account Managers to support client goals and optimize campaign performance
- Translate promotion specifications into clear, actionable inputs for technical and operational teams
- Track progress against milestones and deadlines, proactively communicating risks, blockers, and updates
- Identify opportunities to improve processes, tooling, and documentation as Fetch scales
- Experiment with AI tools, automation, and new workflows to improve efficiency, accuracy, and scalability of Ad Operations processes
- Act as a subject‑matter expert on “How Fetch Works,” advising internal teams on the best solutions for partner and product initiatives
- Contribute to cross‑functional projects that enhance partner experience, user experience, and internal efficiency
Skills
- Bachelor's degree or equivalent practical experience
- 1+ years of experience in operations, client support, project coordination, or a related role
- Strong proficiency in Excel or Google Sheets, including comfort working with large datasets
- Excellent written, verbal, and time‑management skills
- Ability to work effectively in a fast‑paced, scaling environment
- Experience supporting client‑facing teams or managing external deliverables
- Experience translating business requirements into technical or operational inputs
- Familiarity with marketplace, ad tech, promotions, or consumer app environments
- Experience in identifying and improving operational processes
- Experience using AI tools, automation, or scripting to streamline workflows, improve accuracy, or reduce manual effort
Benefits
- Full-time employees receive equity in Fetch.
- Fetch matches 401(k) contributions dollar for dollar, up to 4% of eligible pay.
- Comprehensive medical, dental, and vision plans for everyone, including pets.
- $10,000 per year in education reimbursement.
- Employee-led Employee Resource Groups focused on a diverse and inclusive workplace, with participation in the Inclusion Council alongside executive leadership.
- Flexible PTO, 9 paid holidays, and a year-end week-long break. Holidays vary for Canada-based roles.
- 14 weeks of fully paid parental leave for all employees, plus 6 additional weeks of paid childbirth recovery leave for birthing parents, and a flexible return-to-work schedule.
- Employees welcoming new family members receive a one-time $2,000 incentive to help cover costs such as childcare, clothing, and diapers.
- For US-based roles (applicable for most roles), work fully remotely from anywhere in the US or collaborate from a company office; hardware and software are provided to work from home.
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