Note: The job is a remote job and is open to candidates in USA. H&R Block is a tax services company focused on helping clients and communities through human expertise and digital innovation. The Project Manager, Engagement and Communications will lead engagement programs, coordinate cross-functional initiatives, facilitate field feedback, and support the adoption and execution of business priorities across tax offices.
Responsibilities
- Manage project plans for engagement programs, leadership meetings, advisory councils, and support networks
- Coordinate engagement activities with field leaders, business partners, and cross-functional teams
- Lead support and escalation routines that help resolve questions and improve the associate experience
- Facilitate feedback discussions that uncover barriers, readiness concerns, and improvement opportunities
- Develop agendas, facilitator guides, talking points, surveys, and follow-up materials for engagement events
- Capture and analyze field feedback, best practices, and emerging trends to inform business decisions
- Track milestones, action items, risks, and follow-up activities across multiple projects and initiatives
- Partner with Operations, Training, Communications, and Product teams to align messaging and readiness activities
- Measure engagement effectiveness through participation trends, feedback insights, and adoption indicators
- Document lessons learned and recommend improvements that strengthen future engagement efforts
Skills
- Bachelor's degree in a related field or the equivalent through a combination of education and related work experience
- 3 years minimum experience in project or program management, communications planning, or similar related work
- Ability to work effectively in a diverse work group; ability to lead in a matrix environment and at a distance (virtually)
- Ability to work effectively in a diverse work group as a member of a team
- Demonstrated decision making, analytical, and problem-solving skills
- Effective oral, written, and interpersonal communication skills with demonstrated effectiveness in presenting complex information to multiple organizational levels, with strong facilitation and presentation skills
- Proficiency with Microsoft Office software and product planning tools
- Familiarity with Project Management methodologies
- Track record of establishing priorities and deadlines
- Experience in a consulting environment
- Familiarity with compliance (regulatory, Sarbanes-Oxley Act (SOX), etc.) and governance issues
- PMP certification, or equivalent, or completed work towards PMP certification, or equivalent
- Some tax or financial background
Benefits
- Remote work
- Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage
- Participation in the H&R Block Retirement Savings Plan (401(k) Plan)
- Employee Assistance Program
- (Virtual) fitness center programs
- Associate discount program
- Business Travel Accident Insurance
- Associate Tax Prep benefit
Company Overview
Company H1B Sponsorship