Note: The job is a remote job and is open to candidates in USA. eNcloud Services LLC provides managed services and custom IT/OT solutions for customers. The Project Manager will lead managed services programs and multidisciplinary teams, oversee budgets and schedules, and coordinate technical deliverables for a new electric utility power transmission control center. The role requires managing customer relationships, hybrid teams, contracts, procurement, and complex service delivery from proposal through ongoing support.
Responsibilities
- Strategically guide the managed services programs, tracking schedules to ensure timely delivery within budget and meeting customer standards and contractual obligations
- Lead, mentor, and manage diverse managed team of IT professionals, fostering an environment of professionalism, innovation, and excellence
- Partner with TRC finance, and Customer’s contract and procurement management to ensure effective program support, with a focus on customer satisfaction and service integrity
- Direct the technical strategy and establishing best IT/OT Service practices
- Encourage a culture of continuous learning and improvement, keeping ahead of industry trends and integrating new technologies and methodologies as appropriate
- Maintain clear communication across all managed services teams and departments, ensuring strategic alignment with broader company goals and priorities
- Display adaptability by taking on additional responsibilities as needed, proactively responding to changing business and management demands
- Respond to customer inquiries and related correspondence. Provide input to schedulers, procurement and contracts for look-ahead coordination, and manage staffing to ensure customer satisfaction and schedule compliance
Skills
- PMI PMP Certification
- Experience working with an Electric Utility Company
- Experience managing the building of a data center
- Experience as a Program Manager with a Minimum of 10 years in IT or OT Services Support
- Extensive experience in developing custom solutions and providing high level customer satisfaction
- At least 5 years in a leadership role managing diverse, multidisciplinary teams
- Experienced in creating and managing team budgets and financial forecasting
- Working knowledge of how schedules work with ability to interpret and use Gantt chart-based data from such tools as P6 and MS Project
- Ability to track multiple tasks over long periods of time ensuring customer change management and business rhythms are not disrupted
- Proficient in managing hybrid teams and contracted personnel
- Demonstrated success in delivering complex managed services on time and within budget
- Excellent written and verbal communication skills
Benefits
- Remote work arrangement
Company Overview