Note: The job is a remote job and is open to candidates in USA. Hyosung is a provider of ATM self-service technologies and automated banking systems. The Project Manager manages customer-facing professional services projects involving complex ATM software and hardware implementations, overseeing planning, execution, budgets, schedules, risks, quality, customer relationships, and stakeholder coordination.
Responsibilities
- Managing ATM projects for major financial institutions from initiation to close
- Planning, pricing and developing statements of work and creating the schedules required to facilitate an integrated work effort, in conjunction with the customer and other NHA teams
- Identifying and managing the required project team members and resources necessary to satisfy the Statement of Work / Contract – manage multi-skilled, multi-cultural teams including NHA, customers, consultants
- Supporting the project with the necessary tactical, detailed, scheduling, reporting, tracking, and administrative duties necessary to ensure the success and transparency of the projects
- Maintaining project records, keep current the project tracking log details, status, issues, risks, open items, change requests, resolutions, and project closeout, including acceptance testing, training, and customer signoff
- Maintain and promote timely communications through frequent project status meetings (both internal and customer-facing), weekly project reports, updated project plans, documenting and distributing meeting discussions in a timely manner
- Preparing formal project status reports, conducting regular reviews and/or audits with the customer, executive steering committee and/or Project office
- Resolving complex project issues, using independent decision-making and negotiation skills
- Conducting QA and peer reviews of project deliverables and manage the project expectations through final acceptance
- Ensuring that project deadlines and deliverables are met according to time, budget, scope, and contracted functionality
- Ensuring that projects adhere and comply with standard implementation procedures
- Managing the customer’s expectations, requirements and perceptions regarding the implementation process
- Work with sales team to define customer requirements and understand the resources required to exceed customer expectations
- Identify risks and implement appropriate controls surrounding the project management process
- Coordinate ATM rollout schedules with customers and NHA field management
- Translate rollout schedules into forecasted hardware demand for production
- Manage performance of internal and external stakeholders against project objectives and timelines
- Act as central customer escalation point responsible for ensuring all issues are resolved timely and accurately
- Serve as subject matter expert in ensuring organizational readiness to exceed performance objectives
- Assist in defining team goals and objectives, provide coaching to team members as needed
- Deal with adversity and communicate challenging situations in a positive and productive manner, both with the customer and internal organizations
- Manage varying degrees of priorities and demands, both internal and customer driven
- Create an environment conducive to contribution, growth and achievement with an emphasis on customer-focused behavior
- Work under tight deadlines
- Communicate complex technical solutions to technical and non-technical audiences
- Provided best practices principles in project management environment
- Take ownership of issues and drive solutions
- Lead and influence teams and be an effective team member
- Act in an autonomous role with little, if any, management direction
- Establish relationships, network and collaborate with other teams to achieve desired results
- Be the voice of the customer to peers and management, and to work with executive level management
- Work in both a pro-active and re-active manner concurrently
- Understand and lead complex technical projects
- Listen, evaluate and communicate to management on direction, recommendations, status, and critical success factors
- Utilize standard project management tools and methodologies
- Client sponsor, executives, steering committee, project teams
- NHA executives, steering committee, project teams
- Professional Services management and team
- Global software management and team
- QA, software development, field service organization, sales and marketing, product management and support
- External vendor organizations
- Others as required
- Other duties as assigned
Skills
- Minimum of over five years' experience in Project Management/Program Management or specific industry experience pertinent to the role's objectives – managing complex system integration, software development or professional services Projects for ATM solutions, ATM operations, or financial (banking) industry
- Strong Project Management skills and understanding of technology, such as software, hardware, networking, systems development and implementation
- Successful experience in delivering professional services such as consulting, system implementation, software integration and support
- Extensive business and technical experience
- Four year degree in business or a technical degree
- While performing the responsibilities of the job, the employee is required to talk and hear
- The employee is often required to sit and use their hands and fingers, to handle or feel
- The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl
- Vision abilities required to perform this job include close vision
- Understanding of bank ATM operations, teller functions, and how the banking transaction environment operates desired
- PMI Certification desired
- The individual must be highly self-motivated, responsive, with excellent leadership, mentoring, customer relationship, facilitation, interpersonal, written and oral communications skills, have proven project management experience, and have the ability to:
- Deal with adversity and communicate challenging situations in a positive and productive manner, both with the customer and internal organizations
- Manage varying degrees of priorities and demands, both internal and customer driven
- Create an environment conducive to contribution, growth and achievement with an emphasis on customer-focused behavior
- Work under tight deadlines
- Communicate complex technical solutions to technical and non-technical audiences
- Provided best practices principles in project management environment
- Take ownership of issues and drive solutions
- Lead and influence teams and be an effective team member
- Act in an autonomous role with little, if any, management direction
- Establish relationships, network and collaborate with other teams to achieve desired results
- Be the voice of the customer to peers and management, and to work with executive level management
- Work in both a pro-active and re-active manner concurrently
- Understand and lead complex technical projects
- Listen, evaluate and communicate to management on direction, recommendations, status, and critical success factors
- Utilize standard project management tools and methodologies
Company Overview
Company H1B Sponsorship