Note: The job is a remote job and is open to candidates in USA. Suvoda is hiring a Project Manager I, Delivery Lead to oversee cross-functional delivery of clinical trial Interactive Response Technology (IRT) projects. The role manages client relationships, project timelines and scope, team resourcing and development, and operational improvements across Services Delivery.
Responsibilities
- Lead a cross-functional project team responsible for the delivery of Interactive Response Technology (IRT) for randomization and drug supply management
- Manage client expectations regarding project timelines, delivery, scope, and internal and external responsibilities
- Lead the client Kick-Off Meeting covering project timelines, delivery, and scope including communication of internal and external expectations
- Supports the specification review meetings internally and externally
- Manage schedule and scope for all projects; track all tasks required to deliver systems on-time for client user acceptance testing (UAT)
- Facilitate internal and external meetings for all assigned projects
- Set meeting agenda, share meeting minutes, and drive completion of action items internally and externally
- Proactively assess project risks and escalate issues via established internal and external communication pathways
- Drives study resourcing with support and input from project team members
- Ensure client satisfaction throughout the project build and maintenance phase, working with customer care, Suvoda management, and business development as needed
- Identify and assist with the implementation of process improvements for the services department
- Assist the product team with the design and development of new features by providing feedback based on client requests and project experience
- Assist the Product team and Services Solutions with the design and development of new features and initiatives by providing feedback based on client requests and project experience
- Delegate and oversee tasks to associate project managers
- Travel to client sites to attend meetings and conduct user training sessions
- Perform other related duties as required
- Lead team in effort to achieve scorecard targets related to capacity, compliance efficiency, quality and engagement
- Primary point of contact for the client from contract award through system de-activation and archival, leading status meetings, tracking all open issues or questions, and providing status updates as required
- Own responsibilities for project timelines, quality, team utilization and on-time delivery; delegate and manage tasks and responsibilities across the team
- Manage schedule and scope for all projects; track all tasks required to deliver systems on-time for client user acceptance testing (UAT)
- Drive overall team resourcing efforts with support and input from project team members
- Support the training and development of new team members
- Travel to client sites to attend meetings and conduct user training sessions
- Direct management and supervision responsibilities for team members including delegating, directing, and monitoring progress on assigned work
- Collaborating with Services Managers on performance management and development for their team members
- Providing input on priorities, giving formal feedback and participating for Performance Check-Ins in partnership with the League Lead and Services Manager (Coach)
- Identifying and assigning learning opportunities to the appropriate team members, with input and collaboration from the Services Manager
- Collaboratively working with team members to address challenges, solve problems and remove obstacles as needed
- Build and maintain a strong sense of belonging and connection within the team
- Proactively monitor performance of team members, soliciting and providing meaningful feedback
- Meet regularly with team members to check-in on priorities and support needs
- Collaborate with League Leadership in ongoing assignment of studies
- Participate in hiring process and decisions for the Services Delivery department
- Participate in and manage roll-out of process improvements and corporate updates in Services within their League
- Serve as an expert and internal escalation point of contact for team members in Services in and outside of team
- Partner with Solutions, Talent & Culture, and Learning & Development to ensure training and best practices are delivered across the team
- Provide support related to Issue Management as required
- Perform other related duties as required
Skills
- Bachelor's degree or equivalent experience required
- Interpersonal and communication skills
- Time management and organizational skill
- Analytical thinking ability
- Creative problem-solving ability
- Attention to detail
- Consultative skills
- At least two years of experience in IRT or related field preferred
Benefits
- Remote work in the United States
Company Overview
Company H1B Sponsorship