Note: The job is a remote job and is open to candidates in USA. VNS Health is a nonprofit home- and community-based healthcare organization serving New Yorkers. The Project Manager - Clinical Performance manages projects from concept through implementation, including scope definition, planning, monitoring, stakeholder communication, risk management, process improvement, data analysis, and performance improvement initiatives.
Responsibilities
- Provides project management oversight, monitoring, data collection, and analytical support as needed for projects within department
- Works with project sponsor and project management team to identify project scope and ensure that objectives of project are met. Confirms with project sponsor that all project stakeholders understand the scope and deliverables of each project
- Defines core processes and maps for current initiatives and assists with improvement design. Provides facilitation support at meetings as needed. Develops trusting relationships with leadership team across departments
- Coordinates activities in defining the scope of projects, developing project plans, and ensuring forward momentum of projects toward stated goals. Tracks and monitors project work plans, including objectives, tasks and time frames to ensure deliverables are completed on time. Identifies and responds to changing project circumstances and communicate issues to project leadership
- Facilitates and manages work group meetings in support of projects, as needed, including scheduling, agenda, and minutes
- Provides project oversight to delegated vendors as needed to ensure timely, accurate and efficient delivery of services
- Develops, coordinates and facilitates staff training for new processes
- Prepares reports defining project progress
- Implements and manages project changes and interventions. Provides solutions and handles issues as they may arise during implementation or after
- Assists with troubleshooting operational issues, developing solutions and coordinating implementation
- Works and collaborates with respective teams to assist in validating and distributing recoupment projects
- Work with analytics to develop efficiencies and maximize on encounter submissions for CMS and Medicaid
- Provides analytical, planning, coordination, and implementation support for quality improvement and Value-Based Payment projects
- Participates in the design and delivery of presentations to senior leadership
- Supports the development and implementation of performance improvement initiatives by the Health Plan staff as well as analysis of data and reporting on the outcomes to various internal and external stakeholders
Skills
- Bachelor's Degree in Business Administration, Healthcare Administration or related field of study; or the equivalent work experience required
- Minimum of three years project management experience required
- Strong knowledge of logical business process, i.e., developing and implementing operational processes required
- Effective oral and written communication and interpersonal skills required
- Ability to understand industry specific content and requirements required
- Demonstrated ability to lead both small and large teams effectively and be comfortable presenting and communicating to people across the organizational structure required
- Proficient in personal computer, preferably Microsoft Windows Word, PowerPoint, Excel and Access required
- For CCSS Only:Minimum of three years project management experience, preferably in a contact center or customer service environment required
- Strong understanding of contact center operations, technologies (IVR, ACD, CRM, WFM), and metrics required
- For AI Transformation Only:Experience managing enterprise digital transformation or technology implementation projects required
- Experience with organizational change management and technology adoption required
- Project Management Professional Certification or working toward certification preferred
- For AI Transformation Only:Lean Six Sigma Certification preferred
- Experience with cloud-based contact center platforms (e.g. Five9) preferred
- Knowledge of customer experience best practices and workforce optimization strategies preferred
- For AI Transformation Only:Experience supporting AI, automation, or emerging technology initiatives preferred
- Experience implementing AI-enabled solutions in healthcare or other regulated environments preferred
- Experience collaborating with Data & Analytics, IT, Clinical Informatics, Privacy, Security, and Compliance teams preferred
- Experience utilizing Microsoft Project, Smartsheet, Jira, Asana, Monday.com, or similar project management platforms preferred
Benefits
- Referral bonus opportunities
- Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays
- Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life Disability
- Employer-matched retirement saving funds
- Personal and financial wellness programs
- Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
- Generous tuition reimbursement for qualifying degrees
- Opportunities for professional growth and career advancement
- Internal mobility
- CEU credits
- Advancement opportunities
Company Overview
Company H1B Sponsorship