Note: The job is a remote job and is open to candidates in USA. ehouse is a Shopify-focused commerce agency that partners with ambitious brands to design, build, and scale ecommerce experiences. The Project Manager facilitates cross-functional delivery across multiple accounts, managing project planning, scope, budgets, timelines, resources, risks, client communication, documentation, and reporting to ensure projects are delivered on time and within budget.
Responsibilities
- Lead project planning, execution, monitoring, and closure to ensure successful delivery
- Define project scope, goals, deliverables, timelines, and budgets in collaboration with stakeholders
- Manage change orders and upsell opportunities throughout the engagement lifecycle
- Coordinate and allocate resources effectively to meet project objectives
- Drive billable utilization for their projects and resources and raise the issue if a resource is under-utilized
- Manage unbillable project investment to ensure we are billing for resources utilized
- Maintain clear and consistent communication with internal teams, clients, and stakeholders
- Monitor project progress, identify risks, and implement mitigation strategies, escalating issues both internally and externally when appropriate
- Ensure adherence to company processes, methodologies, and best practices
- Manage project documentation, including status reports, meeting notes, and action items
- Foster a collaborative team environment that promotes accountability and productivity
- Facilitate the process for scope definition with the internal production team, including client requirements and deliverables
- Create and maintain detailed project plans
- Coordinate tasks, assign appropriate resources and ensure proper task completion
- Manage the workflow of the production team including facilitating standup and sidebar meetings to ensure smooth and on-time delivery of SOW commitments
- Collaborate with internal teams and client stakeholders to creatively solve problems and brainstorm solutions
- Help manage schedules to facilitate required meetings both internally and client-facing
- Alongside the internal team, establish a deep understanding of the client's business, processes, and procedures and apply that knowledge to support the project's success
- Ensure the use of best practices and apply lessons learned from previous projects; share findings with other team members
- Build and update bi-weekly reporting, scorecard dashboards and KPIs to measure and share performance to provide on-going status to both internal eHouse and client teams
- Prepare and send various reports to clients and internal teams on a scheduled basis to ensure alignment throughout project and retainer lifecycles
- Other work as assigned based on business needs
Skills
- 3+ years' Project Management experience
- 3+ years' client-facing experience, ideally with leadership and C-suite teams
- Proven experience with Shopify Plus required
- Proven experience and success managing multiple projects across distributed teams
- Exceptional communication, organizational, and collaboration skills with an emphasis on Agile process
- Asana Experience
- Resource Planning Tools
- Agency Experience in managing multiple projects and relationships
Company Overview