Note: The job is a remote job and is open to candidates in USA. Pearl Interactive Network, LLC is hiring a Project Manager to manage and implement an overall government contract project. The role coordinates project planning, resources, schedules, deliverables, contractor and subcontractor performance, and communication with government program officials.
Responsibilities
- Oversee and manage all contractor work performed under the contract, ensuring project activities, deliverables, schedules, and performance meet contractual requirements and government expectations
- Serve as the single point of contact for the CO and COR on all project-related matters, including contract performance, deliverables, staffing, schedules, risks, technical issues, and operational concerns
- Designate one authorized alternate to serve as the point of contact during absences, ensuring continuity of communication, project oversight, and timely response to government requests
- Respond to government requests to discuss and resolve technical problems within one hour of receipt, as required by regulations
- Provide hourly follow-up updates to the CO, COR, or designated government representative on technical problems until resolution, documenting actions taken, progress, outstanding issues, and resolution status
- Develop, maintain, and monitor project plans, schedules, milestones, deliverables, and implementation activities to support timely and successful project execution
- Coordinate project resources, personnel assignments, operational priorities, and subcontractor activities to ensure adequate coverage and effective delivery of contracted services
- Monitor project performance against established objectives, contractual requirements, service-level expectations, and quality standards; identify performance gaps and implement corrective actions as needed
- Oversee subcontractor performance, deliverables, schedules, staffing commitments, and compliance with applicable contract requirements. Coordinate resolution of issues affecting project execution or service delivery
- Coordinate recruitment, onboarding, training schedules, certification activities, and operational readiness with the appropriate Recruiting, Training, Quality Assurance, Security, and Operations personnel
- Track training completion and readiness milestones to help ensure personnel satisfy applicable qualifications, authorization, and competency requirements before performing assigned duties
- Prepare, review, and submit project status reports, operational updates, deliverable tracking reports, risk assessments, and other required management documentation within established deadlines
- Ensure project reports accurately communicate progress, resource utilization, staffing status, subcontractor performance, risks, issues, corrective actions, and upcoming milestones
- Identify, assess, and manage project risks, dependencies, resource constraints, and potential delays; develop mitigation plans and communicate significant concerns to contractor leadership and government stakeholders
- Facilitate project meetings, technical discussions, performance reviews, and coordination sessions; document decisions, assign action items, and track follow-up through completion
- Maintain accurate records of project activities, government communications, technical issues, resolution efforts, deliverables, subcontractor coordination, and contractual commitments
- Coordinate proposed changes to project activities, schedules, resources, and deliverables through the appropriate approval channels, ensuring required authorization is obtained before implementation
- Collaborate with the Program Manager and functional leads to align project execution with overall contract objectives, operational requirements, and client expectations
- Promote accountability, effective communication, risk management, and continuous improvement across contractor and subcontractor teams
- Performs other related duties as assigned
Skills
- Bachelor's degree
- 10+ Years of Experience in Project Management
- US Citizen
- Availability 8 a.m.–6 p.m. EST, Monday–Friday
- Working knowledge of CRM software
- Strong time management skills with the ability to quickly assess priorities and adjust as needed
- Ability to handle escalated customer issues and find solutions under pressure
- Ability to effectively work within established contractual turnaround times, follow established and documented policies and standard operating procedures, and adhering to privacy rules
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Ability to analyze and explain data and execute strategies to improve performance
- Ability to maintain positive relationships and manage both in-office and virtual teams
- Ability to solve complex problems and issues
- Strong analytical skills to interpret and forecast financial budgets
- Ability to develop, recommend and implement plans for continuous process improvement
- Strong leadership experience and skills
- Excellent interpersonal skills and self-sufficient
- Great customer relations skills and experience
- Ability to motivate a team, communicate effectively, and mediate conflicts
- Ability to work in a fast-paced environment
- Experience working with a PC and the Windows operating system is required
- Highly proficient utilizing Excel and other Microsoft products
- Excellent verbal and written communication skills
- PMP certification preferred
- Previous program management experience preferred in a call center environment
Company Overview