Note: The job is a remote job and is open to candidates in USA. Intact Technology delivers AI-enabled, outcome-based solutions focused on customer success, employee fulfillment, and meaningful client impact. The Project Manager will lead end-to-end ServiceNow transformation engagements, managing scope, schedules, budgets, risks, stakeholders, and team accountability while ensuring measurable business outcomes.
Responsibilities
- Manage projects across one or more platform products and workflows, based on client and program needs
- Ensure delivery aligns with measurable operational improvements such as SLA attainment, reduced MTTR, improved change success rate, and strengthened CMDB maturity
- Coordinate cross-functional efforts spanning: ITOM (Discovery, Service Mapping, Event Management); ITAM (asset lifecycle management, compliance, inventory governance); HRSD (employee case management, service delivery workflows)
- Maintain clear alignment between business objectives and platform execution
- Develop and manage detailed project plans aligned to contractual scope and customer requirements
- Track schedule, budget, risks, dependencies, and resource allocation
- Facilitate issue resolution and proactively manage project risks
- Support Agile/Scrum ceremonies and structured delivery practices
- Maintain documentation, reporting, and governance standards consistent with consulting best practices
- Leverage AI and intelligent tools to improve project planning, reporting, risk identification, documentation, and overall delivery efficiency
- Build and maintain strong client and subcontractor relationships
- Serve as the primary point of contact for project stakeholders
- Communicate status, risks, and outcomes clearly and consistently
- Ensure delivery of high-quality work and a positive customer experience
- Provide ongoing feedback, guidance, and development support to project team members
- Foster accountability, collaboration, and continuous improvement
- Promote Intact’s culture and values within each engagement
Skills
- 5+ years of progressive experience in a project management role
- Experience managing ServiceNow delivery engagements, particularly ITSM-focused implementations
- Working familiarity with ITOM, ITAM, and/or HRSD initiatives
- Experience managing ServiceNow delivery engagements across one or more ServiceNow Products or solution areas
- Strong understanding of IT Service Management (ITSM) principles and IT operational processes
- Experience working with commercial and/or federal clients
- Bachelor's degree in Business Administration or related field (or equivalent experience)
- Excellent written and verbal communication skills
- Ability to effectively leverage AI and digital tools to enhance productivity, decision-making, and project delivery
- Strong interpersonal skills and emotional intelligence
- Ability to manage competing priorities and perform under pressure
- PMP, PMI-ACP, or similar project management certification
- ServiceNow platform experience and/or relevant certification
- Experience managing fixed-price and/or outcome-based engagements
- Experience coordinating subcontractors or multi-vendor teams
Benefits
- Remote position
- Ongoing personal and professional development opportunities.
- Flexible paid time off, plus 12 paid holidays.
- Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options.
- Qualified 401(k) program.
Company Overview
Company H1B Sponsorship