Note: The job is a remote job and is open to candidates in USA. SpryPoint provides cloud-based solutions and consulting services to help utilities optimize customer service and operations. They are seeking a Project Manager to manage the implementation of enterprise SaaS-based software for the utilities industry, focusing on exceeding customer expectations and delivering quality implementations.
Responsibilities
- Applying SpryPoint's hybrid implementation methodology to our enterprise projects
- Developing realistic, manageable project schedules and ensuring they are up to date and accurate with appropriate task assignments and effort
- In coordination with other Project Managers, prioritizing work effort across our Professional Services and Development teams to more clearly define project timelines and ensure balanced workloads
- Maintain detailed and accurate project documents per the SOW and our implementation methodology
- Proven financial acumen experience gained by managing projects
- Experience negotiating resources and deliverables within a matrix organization
- Experience negotiating with customers on modifications and compromises to project scope or deliverables based on project schedule, contingencies and predefined acceptance criteria
- Using keen attention to detail to support the delivery of professional project documentation to our clients
- Develop engaging relationships with our clients and our internal team at all departments and strata of the organization
- Proven ability to understand and explain the impact of project discussions to both customers and internal stakeholders
- Assist with gap analysis and discovery workshops
- Review and understand that all contractual and SOW requirements are being met and delivered successfully
Skills
- Post-secondary degree or diploma, preferably in project management or business administration
- Minimum three years experience related experience in enterprise project management
- Familiarity with Agile methodologies and SaaS implementations
- Fluent with productivity tools such as Google Suite, Microsoft Office and others
- Experience with web-based Portfolio/Project Product Management tools
- Both traditional and agile project management methodology training
- Proven interpersonal skills, the ability to build and strengthen relationships (both internal and external), and the ability to foster cooperation with numerous stakeholders, including senior management, clients and business partners
- Exceptional communication skills and the ability to form engaging relationships
- Continuous improvement mindset and ongoing desire to learn and proactively bring forward new ideas
- Ability to identify and mitigate project risks, estimate resource needs, and logically create project schedules
- Ability to conduct project reviews with other Project Managers
- Experience motivating and influencing individuals and teams
- Effectively prioritize and execute tasks in what can be a fast-paced environment
- Strong analytical problem-solving skills with an emphasis on making decisions quickly and effectively
- Exceptionally organized and able to build and follow defined processes to ensure all tasks/steps are completed
- Strong ability to multitask and manage multiple customer-facing projects at once
- Confidence to work independently and interpersonal skills to work as a member of internal and external teams
- Strong written/documentation skills with excellent attention to detail
- Resourcefulness and an ability to develop a deep understanding of utility industries - electric, water, wastewater, gas, telecommunications, sanitation, and others
- Currently holds and/or is pursuing a PMP, CAPM or comparable project management designation would be considered an asset
- Experience or familiarity with the utilities industry would be an asset
- General familiarity or experience working with Management Information Systems, such as Customer Information Systems (CIS), Work Orders & Asset Management (WAMS), Mobile Workforce Management (MWM), and/or Geographic Information Systems (GIS) is a bonus
- Experience with SaaS-based product implementations would be an asset
Benefits
- Competitive compensation package
- Macbook + $500 towards your home office setup
- Health, dental, vision, and life insurance
- Generous PTO, ½ day Summer Fridays, and flexible sick days
- RRSP (Canada) and 401k (US) matching program
- Professional development courses, $2,500 annual tuition assistance, and a book bounty program
- Annual company events (SpryPalooza!) and team offsites
Company Overview