Note: The job is a remote job and is open to candidates in USA. ZP Better Together provides communication services for deaf and hard-of-hearing communities, including onsite interpreting, video relay, and video remote interpreting. The Project Manager leads high-priority corporate projects from inception through completion, managing scope, stakeholders, resources, budgets, schedules, risks, and deliverables to achieve business objectives.
Responsibilities
- Define scope, goals/success criteria and deliverables that support business goals in collaboration with executive sponsor and stakeholders
- Develop full-scale project plans and associated communications documents
- Effectively communicate project expectations to team members/stakeholders in a timely and clear fashion
- Liaise with stakeholders on an ongoing basis
- Work with delivery leads to estimate/obtain the resources needed to achieve project goals
- Draft and submit budget (capital or opex) proposals and recommend subsequent budget changes where necessary
- Negotiate with other department leaders for the acquisition of required personnel from within the company
- Set and continually manage program/project expectations with team members and other stakeholders
- Swiftly identify and resolve issues/conflicts within the program/project teams
- Identify and manage dependencies and critical path
- Plan and schedule program/project timelines and milestones using appropriate tools
- Develop and deliver progress reports, proposals, requirements documentation, and presentations
- Determine the frequency and content of status reports from the team, analyze results, and troubleshoot problem areas
- Proactively manage changes in project scope, identify potential crises, and devise contingency plans
- Define/disseminate success criteria to involved parties throughout project life cycle
- Build, develop, and grow any business relationships vital to the success of the project
- Conduct project retrospectives and document lessons learned and improvement actions
Skills
- Ability to lead through influencing project teams, that you have no direct authority over, to deliver results and in some cases
- Lead cross-functional teams without direct authority, gaining cooperation and driving projects toward successful outcomes
- Influence stakeholders across leadership, client groups, project teams, and other departments
- Navigate organizational dynamics with diplomacy and sound judgment
- Communicate clearly and effectively, both verbally and in writing, across functions and organizational levels
- Gather customer and user input, simplify complex topics, and prepare concise summaries for executives and stakeholders
- Negotiate effectively, resolve conflict constructively, defuse tension, and maintain productive working relationships
- Work independently, demonstrate initiative, and develop effective approaches to new assignments
- Manage competing priorities and exercise sound judgment under deadline pressure
- Adapt to change, operate effectively amid ambiguity, and remain composed in challenging situations
- Understand the technical aspects of assigned programs and projects
- Ability to actively drive cross functional project teams and ensure program/project success criteria are met
- Ability to communicate orally and in writing - across functions and teams, up and down the chain of command
- Ability to listen and gather customer/user inputs, simplifying complex topics for non-technical audiences and prepare quick pointed summaries for executives and stakeholders
- Ability to negotiate and resolve conflict constructively and maintain effective working relationships across stakeholders
- Ability to work under limited supervision, display initiative and determine innovative methods by which to complete new assignments
- Ability to understand technical aspects of the assigned program/projects
- Ability to adapt to change and deal with ambiguity
- Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments
- Ability to bring project to successful completion through political sensitivity
- Manage competing priorities and maintain sound judgment under deadline pressure
- BA, BS or equivalent experience in Business Administration, Project Management, Operations Management, or Information Technology
- Ability to understand technical requirements, dependencies, and implementation tradeoffs relevant to assigned projects
- 5+ Years Technical Project Management Experience
- Sitting, standing and walking (95-100%)
- Keyboarding (40-60%)
- Viewing computer monitor, videophone, and cell phone (40-60%)
- Lifting computers and other equipment
- Position may require some travel
- Experience with product rollout & lifecycle projects
- Experience managing systems and/or data integration projects
- Experience managing system consolidation projects, data cleanse, transformation & migration, and process consolidation
- Experience managing multiple projects simultaneously
- PMP Certification
- MBA
Company Overview