Note: The job is a remote job and is open to candidates in USA. Aspira is a market-leading provider of software and services that help public agencies protect natural and cultural resources while making them accessible. The Project Manager – Client Partnerships leads and supports cross-functional, client-facing projects to improve internal processes and elevate the client experience, working closely with multiple teams and stakeholders to ensure successful project delivery and operational excellence.
Responsibilities
- Coordinate client implementations from contract award or renewal through successful delivery
- Partner with Account Management to gather requirements and define project scope based on client needs and contract terms
- Build and maintain project plans with clear milestones, owners, and timelines
- Act as the central point of coordination between Product, Engineering, and Client stakeholders
- Lead regular check-ins, track open items, and escalate issues or delays as needed
- Ensure alignment of timelines, risks, responsibilities, and communication protocols
- Assist Account Managers in monitoring service performance and maintaining accountability to client expectations
- Track and reconcile development hours used against contracted scopes
- Monitor SLA adherence across teams and flag concerns when thresholds are at risk
- Support reporting or audit documentation related to client performance obligations
- Update and maintain client-facing documentation, including incident reports, contract deliverables, and project-specific summaries to ensure accuracy, consistency, and timely delivery
- Manage or support internal and client-facing projects that don’t have a clear functional owner
- Bring structure and consistency to ad hoc initiatives such as platform transitions, process pilots, or special projects
- Collaborate with stakeholders to define deliverables, identify dependencies, and keep work moving forward
- Maintain clear documentation, status tracking, and visibility for all involved parties
- Translate technical release notes into client-facing summaries that are accurate and understandable
- Draft, format, and coordinate the delivery of release communications and updates
- Ensure communication cadence is aligned with client needs and expectations
Skills
- 3-5 years of project coordination or program management experience, ideally in SaaS, GovTech, or client services
- Strong communication skills and experience working with both technical and non-technical teams
- Excellent communicator, fast follow-up style, and naturally organized
- Emotionally intelligent, curious, and able to manage ambiguity
- Bachelor's degree in business, Communications, or related field
- PMP, CAPM, or other formal project management certification
- Experience working with Jira, Confluence, MS365, or similar tooling
- Experience in a remote or distributed team environment
- Familiarity with Agile or Scrum methodologies
Company Overview
Company H1B Sponsorship