Note: The job is a remote job and is open to candidates in USA. StudioForty9 is a recognised leader in the Irish digital sector, with a proven track record in delivering high-performance ecommerce solutions. The Client Account Manager will work closely with clients to manage relationships and ensure optimal service delivery, focusing on both strategic projects and day-to-day activities.
Responsibilities
- Manage a portfolio of clients – strategically and tactically
- Build and main positive relationships with clients at various levels
- Manage and engage with the client in a timely well managed roadmap of work
- Be the first point of contact to gather accurate and complete requirements for tasks
- Conduct ongoing meetings with clients to go over the status of all activities
- Funnel all agreed work for the StudioForty9 team via clearly articulated tickets
- Work closely with internal teams on the execution of agreed work
- Following up with team members to make sure support requests and queries are being followed up/actioned/closed
- Be the first point of contact for an initial diagnosis or troubleshooting of a client issue to ensure enough information has been gathered for the relevant internal teams to resolve the issue
- Build and document knowledge of the client’s business and maintain documented records of client discussions
- Actively contribute to ensuring financial targets are reached
- Managing the ongoing invoicing and budgets for your clients
Skills
- A minimum of 2 years working within an Ecommerce environment. (Experience with Shopify / BigCommerce / Magento / Shopware will be an advantage)
- A minimum of 2 years previous experience handling a number of key client accounts
- Ideally has previous experience working alongside developers/designers and the ability to articulate projects/work in a clear, precise, timely and organised manner
- Exceptional attention to detail
- Excellent Organizational skills
- Excellent communication skills both written and verbal
- Energetic, enthusiastic, and agile
- Great attitude, ambitious, highly collaborative and a drive to get things done and ‘make it happen'
- A working understanding of ad platforms such as Google Ads, Facebook Business Manager, and how they can be leveraged to influence acquisition side metrics
- A working understanding of leading ecommerce providers such as Klaviyo, Nosto, TrustPilot would be an advantage
- Understanding of basic underlying technologies such as HTML, CSS, JS will definitely be an advantage
Benefits
- Pension scheme
- Flexible working hours - start/finish earlier or later to suit your personal circumstances
- Remote working
- Diverse and international team from all backgrounds
- Professional development - courses, training and conference attendance
- Weekly lunch & learns
- Daily team catch ups on Zoom to knowledge share and problem solve
- Quarterly team building events
- Approachable management - Founder & CEO of StudioForty9 Gerard Keohane offers daily slots in his diary where team members can drop in to discuss anything at all
- Availability of central office with open workspace - close to all the best cafes and restaurants in Cork including the famous English Market
- Onboarding buddy - daily catch ups with experienced team members to help new hires to settle in
- Individual onboarding programmes - tailored set of documentation for new team members based on their roles and responsibilities
Company Overview