Note: The job is a remote job and is open to candidates in USA. SmartSimple, Foundant Technologies, and GivingData provide software solutions that help mission-driven organizations manage data, workflows, grants, and social impact. The Project Manager will lead customer onboarding, implementation, and expansion projects for philanthropy organizations using the company’s SaaS platform, coordinating cross-functional teams to deliver high-quality outcomes.
Responsibilities
- Lead end-to-end implementation projects, from kickoff through go-live and transition to Customer Support
- Create detailed project plans, timelines, and resource allocations based on customer requirements
- Coordinate internal technical resources, consultants, and customer stakeholders to ensure on-time delivery
- Monitor project progress and proactively manage risks, issues, and dependencies
- Maintain clear and consistent status reporting for customers and internal teams
- Serve as the primary point of contact for customers during implementation
- Facilitate workshops, discovery sessions, and requirement-gathering discussions
- Communicate technical concepts in a clear, business-oriented way
- Manage customer expectations, scope, and priorities to ensure alignment throughout the project
- Create Executive level steerco materials
- Validate that configured solutions meet customer business needs and follow best practices
- Collaborate with solution architects, technical consultants, and engineering teams to resolve blockers
- Oversee data migration, integrations, and user acceptance testing (UAT)
- Ensure projects follow established implementation methodologies and quality standards
- Provide customer feedback and insights to Sales, Product and support for ongoing improvement
- Partner with Sales and Digital Transformation during pre-sales cycles for scoping, estimating, and proposal development
- Transition customers seamlessly to Customer Success/Support post go-live with documented handoff notes
- Contribute to continuous improvement of implementation methodologies, templates, and playbooks
- Identify opportunities to improve project efficiency, scalability, and customer outcomes
Skills
- 3–7+ years of project management experience, ideally within SaaS, software implementation, or IT services
- Strong understanding of SaaS delivery models, data migration, integrations, and cloud technologies
- Demonstrated ability to manage multiple concurrent projects in a fast-paced environment
- Excellent communication, facilitation, and stakeholder-management skills
- Ability to translate business requirements into actionable technical tasks
- PMP, CSM, PRINCE2, or other PM certifications
- Prior experience working in a Professional Services or Customer Success organization
- Familiarity with API integrations and data mapping concepts
- Experience in enterprise SaaS software (e.g., CRM, ERP, HRIS, security, analytics)
Benefits
- Competitive salary and benefits, including tuition, lifestyle reimbursements, and bespoke mindfulness and fitness initiatives.
- Flexible PTO policy
- Opportunities for professional and personal development through collaboration across teams and exposure to diverse ideas, expertise, and projects spanning multiple industries.
- Opportunities for career growth, including new roles, leadership opportunities, and internal mobility to different departments.
- Autonomy and responsibility to approach work creatively and independently.
- Employee recognition
Company Overview