Note: The job is a remote job and is open to candidates in USA. EverTrue is an advancement intelligence and donor engagement platform that helps educational institutions and nonprofit organizations strengthen donor relationships and improve fundraising results. The Project Manager will manage customer implementations, re-implementations, and internal technical projects while coordinating cross-functional teams, maintaining project plans and documentation, communicating status, and driving process improvements.
Responsibilities
- Manage customer product implementations, customer re-implementations and internal projects in partnership with Customer Operations leadership and Executive Sponsors
- Build and maintain project plans, schedules, and timelines that keep work on track from kickoff to project close out
- Monitor progress against deadlines and proactively flag risks or blockers before they become problems
- Own day-to-day project communication, including status updates, meeting notes, and follow-ups with stakeholders
- Partner with internal teams and clients to keep projects moving smoothly and on schedule
- Maintain clear, accurate project documentation covering scope, timelines, decisions, and changes
- Deliver regular status reports that keep stakeholders and leadership informed
- Keep project tracking tools up to date so the whole team has visibility into progress
- Serve as the go-to point of contact for your projects, managing expectations with clients and internal teams alike
- Know when to escalate — bringing the right issues to leadership at the right time to keep projects moving, maximize customer satisfaction and product value and address friction points constructively
- Follow established project management team processes and templates, and speak up when you spot ways to improve them
- May include occasional travel to customer locations or company meetings, not to exceed 10%
- Identify, participate in and lead process improvement initiatives with the customer operations team to streamline implementations
Skills
- You bring 4+ years of experience managing technical, cross-functional projects within enterprise software development environments, partnering closely with Product, Engineering, and Go-to-Market teams
- You have proven success managing multiple complex initiatives simultaneously, balancing competing priorities while keeping stakeholders aligned and informed
- You are a strong communicator, both written and verbal, with the ability to collaborate effectively across Engineering, Product, Customer Success, Implementation, and Enablement teams
- You approach challenges with an analytical and creative mindset, and you thrive in complex systems and evolving environments
- You have experience with project management tools such as Asana, SmartSheets, or similar platforms, and use them to drive clarity, accountability, and execution
- You are familiar with product development methodologies such as Agile or Scrum and understand how cross-functional product teams operate
- You are highly self-motivated and optimistic, with the ability to work independently while contributing to a collaborative, team-first culture
- You hold a PMP certification or equivalent project management credential, or are actively working toward one
- You are genuinely excited about an internal-facing project role, with interest in growing into a full-time, client-facing Project Manager role over time
- You have familiarity with EverTrue's product suite and integration points, which is a plus
Benefits
- A **2.5% bonus plan** based on company performance.
- We cover **80% of your premium** for medical, dental, and vision insurance.
- We offer a **401k match of up to 3%** to support your financial future.
- A **remote-first environment** for flexible work.
- **Generous paid time off** throughout the year.
- Investment in **your professional growth and development**.
- **Opportunities to connect** with colleagues both in-person and virtually.
- The unique chance to **contribute to the non-profits** and educational institutions you care about, aligning your work with your passions.
Company Overview
Company H1B Sponsorship